Marcus Thompson
Frisco,TX.
Summary
Proven Customer Service Representative at a Family Business, adept in problem-solving and Microsoft Excel, enhanced client relations and loyalty through effective complaint resolution and empathetic interaction. Excelled in active listening and critical thinking, significantly reducing wait times and escalating customer satisfaction.
Overview
1
1
Certification
Work History
Customer Service Representative
Family Benefit Group
01.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Reedy High School
05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Computer Proficiency
- Client Relations
- Microsoft Outlook
- Follow-up skills
- Microsoft PowerPoint
- Escalation Resolution
- Emotional Intelligence
- Challenging Environment
- Active Listening
- Client Rapport
- Customer Escalation Management
- De-escalation
Certification
- Customer Service and Customer Support Certified
- Customer Service Toolbox: Best Practices Certified
- Customer Service 101 Certified
- Customer Service Fundamentals Certified
- Customer Service Basics Certified
- Customer Service with AI Certified
- Customer Service Mastery Certified
- Customer Success for SaaS 101 Certified
- Customer Service: Call Control Strategies Certified
- De-Escalating Conversations for Customer Service Certified
- Building Rapport with Customers Certified
- Listening to Customers Certified
- Creating Positive Conversations with Challenging Customers Certified
- Empathy for Customer Service Professionals Certified
- Working with Upset Customers Certified
Timeline
Customer Service Representative
Family Benefit Group
01.2024 - 05.2024
High School Diploma -
Reedy High School
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