Marcus Tymus
UNITY HEALTH CARE INC.
Washington,DC
1
Certification
29
Years of experience
Motivated IT professional with a strong desire to excel in network administration and information systems solutions. Dedicated to upholding the highest standards of integrity, competence, and leadership in a challenging organization. Skilled in both individual and team settings, leveraging excellent interpersonal skills and state-of-the-art computer technology to effectively multitask and adapt to changing environments. With a solid academic background and over twenty years of practical experience in network maintenance, equipment installation, and break/fix repairs, I have the foundation needed to build cohesive teams and inspire workplace excellence. Sensitive to the issues that arise when working with diverse people and groups in today's competitive markets. Adaptable and resourceful, possessing a positive outlook and a knack for troubleshooting technical issues. Foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration, allows for leveraging technology for seamless operations and enhanced user experience.
Work History
IT Technician III
11 Years- Diagnosed network connectivity issues to improve system uptime for internal users.
- Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Resolved hardware, software, and network issues for clinical and administrative staff.
- Configured desktops, laptops, printers, and peripheral devices for end users.
- Documented service requests, troubleshooting steps, and resolution details in ticketing systems.
- Trained staff on basic technology use, login procedures, and device handling.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
TECHNICAL SERVICE REPRESENTATIVE
5 Years 4 Months- Configured and installed MiniTower and Rack Mounted Blade servers with Windows XP, Windows Server 2003, 2008 and Windows 2012 at hotels to interact with minibars that are installed in rooms utilizing Minibar’s operating software
- Performed hardware and software repairs on blade and mini-tower servers shipped from hotels
- Provides help desk support to hotel and IT personnel related to operational and software support
- Provides software changes per hotel and network providers request
- Configures and tests smartphone and handhelds for hotel personnel, installing Microsoft Active Sync and Mobile Device
- Provides phone assistance to hotel engineers in troubleshooting and repairing minibars in matters of communicating to the server or configuration issues with the minibar itself
- Specialized in ethernet and wireless connectivity interfaces between bars and wireless networks
- Trained hospitality staff on minibar operation, maintenance, and reporting procedures.
- Communicated repair status, parts needs, and next steps to internal teams and customers.
- Coordinated service requests, prioritized cases, and maintained accurate support documentation.
- Supported installation and setup activities for new minibar systems and replacement units.
Field Service Technician
11 Years 11 Months- Entrusted with full responsibility for installing and testing Point-of-Sale (POS) equipment and break/fix repairs; assigned throughout the District of Columbia, Montgomery County, Frederick County, as well as Baltimore City and Baltimore County; provided full service technical support to 144 stores throughout the Mid-Atlantic region
- Served as key point-of-contact for IT management reporting updates, status, and progress during remodeling of six stores; assisted Construction Department with electrical outlet wiring and data and phone cable placements
- Established excellent rapport with Safeway store management and personnel in remote areas; conducted one-on-one and team training to instruct users on basics of equipment troubleshooting to keep stores operational
- Transferred to Dominick’s Chicago Division for four weeks to provide break-fix repair coverage in the absence of two technicians; tasked with responsibility and network coverage for eighteen stores; offered permanent position in that Division; respectfully declined offer and returned to Eastern Division after four week Midwest assignment
- Supervised a three month/55-store Local Area Network (LAN) device technology migration from Token-Ring wiring to CAT-5 and Fiber wiring; effectively increased LAN speed and data control in the stores; worked collaboratively with wiring vendors for successful, timely completion of the LAN project
- Provided emergency service for all Safeway Eastern Division stores, i.e., Delaware, New Jersey, and Pennsylvania; responded to network issues that impacted sales, price changes, or verification of debit and credit transactions; also responded to after hours on-call needs to repair LAN or PC issues in the stores or pharmacies
- Completed imaging and configuring of IBM 4610 Controllers, IBM X335 blade servers, and Compaq servers; also imaged and configured IBM 4694 register terminals, thermal printers, and scanners by NCR and Metrologic
Education
Bachelor of Science Degree - Internetworking Technology
Skills
Windows Server 2022
Point-of-Sale (POS) Equipment
IBM 4694 Register Terminals
Canon Printers and Copiers
Lenovo Desktops and Laptops
IBM Personal Computers
Microsoft Windows 10 and 11
IBM X335 Blade Servers
Lexmark Laser Printers
IBM 4610 Controllers
CAT-5 Data Cabling
Local Area Networks
Cisco Networking
Metrologic Scanners
Microsoft Office
NCR Scanners
Thermal Printers
Desktop technical support
Hardware installation
Technical support
Software configuration
Network troubleshooting
Remote support
Help desk operations
User training
Troubleshooting and Diagnostics
Software updating
Problem-solving
Teamwork and collaboration
Technical troubleshooting
Certification
- LAN Wiring and Testing Certification, 1999
- CAT-5 Data Cabling, Belden Corp., 2001
Professional Highlights
- Earned Commendation from Safeway Management for Excellence; Rebuilt a Controller to Restore the Online Georgetown Home Delivery System which Saved Tens of Thousands of Dollars in Revenue.
- Received Outstanding Service Commendation by the Head of Safeway Field Services for Role in Converting Genardi’s Delaware, New Jersey, and Suburban Philadelphia Stores to Safeway’s Network Protocols.
- Recognized by Dominick’s Regional Manager of Information Technology Field Service for Four Week Network Coverage of 18 Stores in the Chicago Division.
- Managed 8-technician Installation Crew at various hotels in the USA and Canada.
- Managed 4-technician Service Crew with Point-of-Sale Equipment Upgrades for Two Week/27-Store Migration Project; Timely Accomplished Transition for Each Store.
- Installed 164 bars under a Wi-Fi network in Singapore working with local IT.
Timeline
IT Technician III
UNITY HEALTH CARE INC.
10.2015 - CurrentRead More
TECHNICAL SERVICE REPRESENTATIVE
Minibar Systems, N.A.
06.2010 - 10.2015Read More
Field Service Technician
Safeway Stores, Inc.
09.1997 - 08.2009Read More
Strayer University
Bachelor of Science Degree from Internetworking Technology
Read More