Marcus Vella
St. Petersburg,FL
Summary
High energy and driven leader with a security background, strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Skillfully uses interpersonal and communication skills to lead, influence and encourage staff in order to deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
9
9
years of professional experience
Work History
FOH Manager
Buoy's Waterfront Bar & Grill
2023.03 - 2023.12
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Business increased by over $200,000 over previous year.
- Reached number 1 restaurant on St. Pete Beach out of 105 restaurants and were consistently in top 5 according to Trip Advisor.
Head of Security/FOH Manager
Caddy's On The Beach/Caddy's Treasure Island
2015.03 - 2023.03
- Coordinated and developed integrated approaches towards mitigating risks across multiple areas.
- Oversaw safety of guests, employees, assets by enforcing and regulating security policies and procedures; monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Started as a security guard and was promoted to Head of Security after one year. It is a privately owned beach bar/restaurant and they also own the beach so we had to strictly enforce our policy of no outside food or drinks, we also had to make sure customers were safe and able to have fun.
- Was promoted to FOH Manager after we opened up after COVID-19 shutdown.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintained customer satisfaction within all aspects of restaurant and dining experience.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Sales budget increased from $8.25 million to $12.5 million in less than 3 years; routinely had multi-million dollar sales months during "season."
Education
High School Diploma -
Saint Petersburg Catholic High School
St. Petersburg, Florida05.1997
Skills
- Scheduling Staff
- Complaint Handling
- Guest Relations
- Conflict Resolution
- Training and mentoring
- Food Safety Compliance
- Quality Control
- Staff Motivation
- Health Code Compliance
- Sales and Marketing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Team Leadership
Additional Information
References available upon request
Timeline
FOH Manager
Buoy's Waterfront Bar & Grill
2023.03 - 2023.12
Head of Security/FOH Manager
Caddy's On The Beach/Caddy's Treasure Island
2015.03 - 2023.03
High School Diploma -
Saint Petersburg Catholic High School
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