Marcus Wade
League City,TX
Summary
I am a dedicated professional with a passion for helping others and a strong desire to make a meaningful difference in people’s lives. Throughout my experiences, I have developed versatile skills in problem-solving, collaboration, and communication that I believe are essential for a successful career in counseling. My adaptability and proactive approach have allowed me to navigate complex challenges while fostering understanding and trust among diverse groups of people.
Becoming a mental health counselor represents an opportunity for me to channel these strengths into supporting individuals as they face personal struggles and work toward emotional well-being. I am deeply committed to creating a safe and compassionate space where people feel heard, understood, and empowered to grow. By combining my dedication to quality and my ability to work effectively with others, I aim to make a positive impact on both individual lives and the broader community.
I am eager to bring my skills, empathy, and determination to the counseling profession, contributing to a mission of promoting mental health and overall well-being. My goal is to guide individuals through their challenges, fostering hope, resilience, and lasting change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
03.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Bachelor of Science - Psychology
University of Houston - ClearLake
Friendswood, TX12-2025
Associate in Arts (AA) - Social and behavioral sciences
San Jacinto College
Pearland, TX05.2023
Skills
- Pharmacy technician experience (5 years)
- Critical thinking and analysis
- Experienced in patient care
- HIPAA compliance expertise
- Familiarity with healthcare policy standards
- Understanding of HIPAA standards
- Organizational skills
- Effective team coordination
- Resolving complaints
- Client support
- Proficient in organization techniques
- Team leadership experience
- Clinical pharmacy experience (5 years)
- Time management
- Communication skills
- Skilled in understanding medical terminology
- Problem-solving skills
Certification
- Pharmacy Technician License, July 2019 to Present
- Pharmacy Technician Certification, July 2019 to Present
- NHA Certified Pharmacy Technician (CPhT)
- PTCB Certification
Timeline
Pharmacy Technician
Kroger
03.2019 - Current
Associate in Arts (AA) - Social and behavioral sciences
San Jacinto College
Bachelor of Science - Psychology
University of Houston - ClearLake
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