Marcus Welshonse
Server, Bartender And Hospitality Specialist
North Hills,CA
Nothing is more despicable than respect based on fear.
Albert Camus
Summary
Organized server and leader with experience in a variety of restaurant environments. Effective creator of service structures with thoughtful organization. Efficient facilitator of productivity, boosting morale and increasing sales opportunities.
Overview
13
13
Years of hospitality experience.
3
3
Years management experience.
Work History
Lead Server/Floor Lead
Kaviar Sushi Bar
Pasadena, CA
04.2021 - 05.2022
- Retained complete knowledge of menu, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer while prioritizing profit objectives.
- Assigned tasks and objectives, and coordinated activities of front of house staff to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server/Bartender
Culinary Staffing Service
Los Angeles, CA
03.2020 - 10.2021
- Worked with multiple POS systems to place orders, manage bills and handle service standards in different work environments.
- Set up banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Coordinator
SCV Senior Center
Santa Clarita, CA
09.2020 - 03.2021
- Organized materials and staff to support productivity objectives. Of which included the packing and processing of over 1200 meals a day.
- Coordinated team operations through day-to-day work and complex problems.
- Drove workflow improvements by streamlining processes to maintain accurate numbers and projections.
Server
Cattlemens Restaurants Inc.
Livermore, CA
05.2019 - 02.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Banquet Server/Bartender
The Party Staff, Inc
Oakland, CA
04.2019 - 02.2020
- Consulted with managers to organize special events and promotions.
- Set up glassware, liquor and other necessary supplies for special events.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Line Cook
Marriott Hotels
Pleasanton, CA
08.2014 - 03.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Fine Dining Server
Diablo Country Club
Diablo, CA
07.2014 - 12.2014
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed sections for smooth flow of guests and orders.
Education
No Degree - Psychology
Skills
- Team Leadership
- Menu Memorization and Presentation
- Upselling Techniques
- Attention to Detail
Additional Information
Background knowledge of culinary processes. Great wine, beer and spirit knowledge, with exceptional knowledge of sake.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Server/Floor Lead - Kaviar Sushi Bar
04.2021 - 05.2022
Coordinator - SCV Senior Center
09.2020 - 03.2021
Server/Bartender - Culinary Staffing Service
03.2020 - 10.2021
Server - Cattlemens Restaurants Inc.
05.2019 - 02.2020
Banquet Server/Bartender - The Party Staff, Inc
04.2019 - 02.2020
Line Cook - Marriott Hotels
08.2014 - 03.2019
Fine Dining Server - Diablo Country Club
07.2014 - 12.2014
Las Positas College - No Degree, Psychology
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