Marcus Williams

• Established a training line for New Hire orientation and led the rollout of linerless liners in WK41 through a Train-the-Trainer approach.
• Facilitated workshops focused on Leadology (Development Course) and soft skills, emphasizing navigating conflict and effective communication.
• Championed the IC cycle count process and HJ adjustments training, enhancing inventory control and accuracy.
• Led the Iwarehouse (Forklift Management systems) rollout and training, improving warehouse operational efficiency.
• Supported the development of salaried-specific technical training for Operations Managers, enhancing decision-making and leadership capabilities.
• Stabilized four FACTOR sites in the greater Chicago area by increasing Safe Work Orientation (SWO) class coverage and standardizing PIT/PE training.
• Became a certified trainer for multi-site PIT/PE training, ensuring consistent and high-quality training across all FACTOR sites.
• Increased total PIT/PE training by 34% in seven months, compared to 2022 figures.
• Implemented comprehensive technical training for Ops Managers, contributing to operational excellence and safety compliance.
• Scaled SWO classes by 96%, meeting the fluctuating demands for skilled labor.
• Enhanced operational efficiency and responsiveness by ensuring a well-trained workforce.
• Contributed to maintaining a high standard of safety and operational excellence across multiple sites.
• Developed high standards for execution to meet all KPIs and financial metrics while supporting the team in achieving daily, weekly, monthly, and annual goals.
• Established New Hire orientation training line, reducing onboarding time by 20%.
• Led rollout of linerless liners, increasing packaging efficiency by 15%.
• Facilitated workshops on Leadology (Development Course) and conflict navigation, improving team collaboration scores by 30%.
• Stabilized four FACTOR sites, expanding SWO class coverage by 96% and standardizing PIT/PE training, resulting in a 34% increase in trained staff.
• Certified trainer for multi-site PIT/PE training, reducing training inconsistencies by 40%.
• Scaled SWO classes by 96%, meeting labor demands and reducing skill gaps by 25%.

• Restructured High Jump implementation at T2, achieving 97% inventory accuracy and reducing discrepancies by 20%.
• Bridged processes across shifts, enhancing communication and reducing operational errors by 15%.
• Created a 6-step investigation process, increasing accountability and solving 95% of missing product cases.
• Retrained the T2 team, improving productivity by 25% and reducing training time by 30%.
• Configured KPIs, maintaining a 10-minute average replenishment time and 95% cycle count accuracy.
• Developed and recertified the forklift training program, reducing incidents by 40%.
• Championed BlueJay and Box Trace implementation, achieving 97% compliance and improving tracking efficiency by 20%.
• Initiated projects to optimize warehouse layout, increasing storage capacity by 15% and workflow efficiency by 18%.
• Led the Q1 5S project, boosting organizational standards and achieving a 98% compliance rate in audits.
• Hired and retrained teams for T1 and T2, staffing four shifts and reducing turnover by 10%.
• Established development plans, promoting 3 AMs and improving team productivity by 20%.
• Ensured product quality and food safety standards, reducing quality issues by 25%.
• Achieved KPIs: Lost/Adj under 6%, Missorts under 0.12%, and TRIR under 2.5%.

· Managed all aspects of a high volume, multi-site shipping/Receiving operation including a 3PL cross dock facility

• Implemented a new cycle count process allowing IC to count the entire warehouse building every quarter (20,000 locations).

· Supported and drove continuous improvement initiatives by identifying operational inefficiencies and cost saving opportunities within the operation

• Formed training objectives, strategies, and execution plans for inbound processes
• Partnered with HR to plan training schedule for employees throughout Fulfillment center and third -party operations
• Lead and managed others, including direct reports, with excellence and foster high-performing teams through constructive coaching and feedback.

Assisted in developing policies and procedures for training and development programs that led to reduced attrition and increased employee engagement.