Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Wright

North Las Vegas,NV

Summary

I am seeking employment within your company as a dedicated employee who will excel and grow while striving to be an efficient and effective worker. Im a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Center Supervisor

Biolife Plasma Services
North Las Vegas, Nevada
11.2025 - Current
  • Supervised daily operations and staff activities at a plasma donation center.
  • Ensured compliance with safety and regulatory standards in plasma collection processes.
  • Trained and mentored new employees on center procedures and customer service.
  • Coordinated staff schedules to optimize coverage during peak donation hours.
  • Addressed donor inquiries and resolved issues to enhance donor experience.
  • Inspected equipment regularly for proper functioning and safety hazards before use by staff or customers.
  • Monitored customer service levels, resolving complaints promptly and professionally.
  • Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.

Training Supervisor

Biolife Plasma Services
Baton Rouge, LA
10.2024 - Current
  • Evaluated effectiveness of existing training programs and recommended changes as needed.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
  • Supported onboarding of new employees by hosting orientation sessions.

Center Supervisor

Biolife Plasma Services
Baton Rouge, LA
10.2022 - 10.2024
  • Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
  • Monitored customer service levels, resolving complaints promptly and professionally.
  • Trained new staff on operational processes, customer service standards, and safety protocols.
  • Inspected equipment regularly for proper functioning and safety hazards before use by staff/customers.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Senior Sample Processing Technician

Biolife Plasma Services
Grand Rapids, MI
03.2015 - 10.2022
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Conducted daily laboratory maintenance, including cleaning and organizing.
  • Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
  • Collected specimens from patients for testing in the laboratory setting.
  • Analyzed results of tests using statistical methods to determine accuracy of results.
  • Followed strict safety protocols while handling hazardous materials in the laboratory environment.
  • Cleaned and organized the freezer on a regular basis.
  • Assisted in the collection of plasma donations from donors.

Environmental Services

Spectrum Health Hospital
Grand Rapids, MI
03.2014 - 03.2015
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Followed safety procedures when using chemical agents to clean surfaces.
  • Mixed water and chemicals/acids to prepare cleaning solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning and wall washing in surgery rooms.

Machine Operator

Johnson Controls
Holland, MI
01.2012 - 03.2014
  • Troubleshoot malfunctions in equipment or processes.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Placed finished products on skids

Education

High School Diploma -

Covert High School
Covert, MI
06.2009

Skills

  • Training and Mentoring
  • Phlebotomy
  • Organizing and Categorizing
  • Adaptive Team Player
  • Customer Relationship Management
  • Customer Complaint Resolution
  • Customer service
  • Problem solving
  • Laboratory safety

Certification

  • CPR Certified
  • Medical Laboratory Personnel (Nevada)

Timeline

Center Supervisor

Biolife Plasma Services
11.2025 - Current

Training Supervisor

Biolife Plasma Services
10.2024 - Current

Center Supervisor

Biolife Plasma Services
10.2022 - 10.2024

Senior Sample Processing Technician

Biolife Plasma Services
03.2015 - 10.2022

Environmental Services

Spectrum Health Hospital
03.2014 - 03.2015

Machine Operator

Johnson Controls
01.2012 - 03.2014

High School Diploma -

Covert High School
Marcus Wright