Marcus Wright
North Las Vegas,NV
Summary
I am seeking employment within your company as a dedicated employee who will excel and grow while striving to be an efficient and effective worker. Im a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Center Supervisor
Biolife Plasma Services
North Las Vegas, Nevada
11.2025 - Current
- Supervised daily operations and staff activities at a plasma donation center.
- Ensured compliance with safety and regulatory standards in plasma collection processes.
- Trained and mentored new employees on center procedures and customer service.
- Coordinated staff schedules to optimize coverage during peak donation hours.
- Addressed donor inquiries and resolved issues to enhance donor experience.
- Inspected equipment regularly for proper functioning and safety hazards before use by staff or customers.
- Monitored customer service levels, resolving complaints promptly and professionally.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
Training Supervisor
Biolife Plasma Services
Baton Rouge, LA
10.2024 - Current
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Evaluated and communicated trainee participation and performance in reports to management.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Supported onboarding of new employees by hosting orientation sessions.
Center Supervisor
Biolife Plasma Services
Baton Rouge, LA
10.2022 - 10.2024
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Monitored customer service levels, resolving complaints promptly and professionally.
- Trained new staff on operational processes, customer service standards, and safety protocols.
- Inspected equipment regularly for proper functioning and safety hazards before use by staff/customers.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Senior Sample Processing Technician
Biolife Plasma Services
Grand Rapids, MI
03.2015 - 10.2022
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Collected specimens from patients for testing in the laboratory setting.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Cleaned and organized the freezer on a regular basis.
- Assisted in the collection of plasma donations from donors.
Environmental Services
Spectrum Health Hospital
Grand Rapids, MI
03.2014 - 03.2015
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Followed safety procedures when using chemical agents to clean surfaces.
- Mixed water and chemicals/acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning and wall washing in surgery rooms.
Machine Operator
Johnson Controls
Holland, MI
01.2012 - 03.2014
- Troubleshoot malfunctions in equipment or processes.
- Unload finished products from machines onto conveyors or other transport systems.
- Monitored and observed production line to watch for pile-ups and jams.
- Placed finished products on skids
Education
High School Diploma -
Covert High School
Covert, MI06.2009
Skills
- Training and Mentoring
- Phlebotomy
- Organizing and Categorizing
- Adaptive Team Player
- Customer Relationship Management
- Customer Complaint Resolution
- Customer service
- Problem solving
- Laboratory safety
Certification
- CPR Certified
- Medical Laboratory Personnel (Nevada)
Timeline
Center Supervisor
Biolife Plasma Services
11.2025 - Current
Training Supervisor
Biolife Plasma Services
10.2024 - Current
Center Supervisor
Biolife Plasma Services
10.2022 - 10.2024
Senior Sample Processing Technician
Biolife Plasma Services
03.2015 - 10.2022
Environmental Services
Spectrum Health Hospital
03.2014 - 03.2015
Machine Operator
Johnson Controls
01.2012 - 03.2014
High School Diploma -
Covert High School