Marcus Zielinski

Consistently exceeded quota (all but one quarter over 4+ years)

• 2022: $101K (6 deals)
  2023: $170K (10 deals)
  2024: $238K (17 deals)
  2025: $186K (11 deals)
  while maintaining an averaged 44% close ratio since hire; ranked in the Top 10% nationwide for 3 of 4 years, earning Coal Miner Sales Trip recognition in 3 consecutive years
  
• Recognized as Employee of the Quarter (peer-selected among 400+ employees) and ranked Top 3 nationally (3x) for quarterly performance
• Built and executed a trust-first, relationship-driven sales approach, leveraging authenticity, curiosity, and empathy to uncover business needs and drive measurable results
• Applied a structured, low-pressure process and developed a referral-driven pipeline through strategic relationships, improving engagement, decision-making, and consistent growth

• Led operations in a fine dining environment focused on elevated client experience, attention to detail, and relationship-driven service.
• Trained and coached team members on product knowledge, suggestive selling, and anticipating guest needs, driving repeat business and engagement.
• Built a culture of accountability and service excellence while maintaining a positive, team-oriented atmosphere.
• Managed scheduling, labor, and inventory to balance profitability with a high-quality customer experience.
• Resolved customer challenges in real time, strengthening relationships and reinforcing brand reputation.
• Developed leadership capabilities in coaching, communication, and performance management, directly translating to team development.

• Operated in a fully commission-based role, building discipline, ownership, and self-driven pipeline generation.
• Targeted ideal client profiles based on budget, buying behavior, and long-term value potential.
• Drove growth through consistent follow-up, creative outreach, and relationship development, generating repeat business.
• Helped launch and adopt the company’s first CRM system, improving tracking, follow-up consistency, and scalability.

• Progressed from Barista to Certified Trainer, leading onboarding and development of new hires with a focus on product consistency, customer experience, and service standards.
• Completed Starbucks’ 9-month Coffee Master Certification, gaining advanced expertise across sourcing, roasting, brewing, and customer presentation.
• Developed strong skills in sensory evaluation, product knowledge, and customer education, delivering guided tastings and pairing experiences.
• Translated complex product knowledge into simple, engaging customer interactions, strengthening loyalty and repeat business.
• Reinforced a culture of consistency, attention to detail, and team development in a high-volume environment.