Marcus Brown
Summary
Program and operations leader with a background in workforce services, compliance, reporting, and team supervision. Brings strategic planning, policy development, and cross-functional communication to improve program consistency, support staff performance, and align daily operations with organizational goals.
Overview
20
20
years of professional experience
Work History
Deputy Director of Operation and Partnerships
C2 Global Professional Services
07.2026 - Current
- Directed daily operations for C2 Global Professional Services workforce programs
- Oversaw and enhanced program plans and operations strategies.
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Assessed program performance against established goals and objectives.
- Developed policies for staffing, scheduling, and administrative processes
- Monitored contract requirements and maintained compliance documentation
- Led meetings with leadership, clients, and program participants
- Supported departments in execution of purchase and service contracts, reviewing agreements and interfacing with vendors and clients to direct complete fulfillment of contractual obligations.
Program Director - TANF, SNAP and NCP
Equus Workforce Solutions/ C2 Global Professional
Dallas, Texas
08.2023 - Current
- Initiated and set program goals aligned with organization's strategic objectives to drive program effectiveness.
- Evaluate program outcomes and performance against established goals and objectives.
- Lead weekly team meetings to ensure positive performance and quality outcomes are accomplished.
- Utilized organizational skills to prioritize workloads and meet deadlines, ensuring successful program delivery.
- Establish policies and procedures for program management activities such as scheduling, tracking progress, and reporting outcomes.
- Oversaw quality management activities to embed improvement opportunities into daily operations, enhancing program impact.
Performance Analyst
ResCare/Equus Workforce Solutions
Dallas, TX
06.2013 - 08.2023
- Created dashboards and reports that effectively communicated performance insights to executive-level management.
- Utilized SQL queries to analyze large datasets for insights into system performance.
- Analyzed data from various reporting systems to identify trends and patterns.
- Utilized various data analysis techniques, such as statistical modeling and regression analysis, to identify trends in organizational performance levels.
- Developed strategies enhancing customer experience by improving system usability and speed.
- Conducted training sessions for colleagues on effective use of performance analysis tools.
- Gathered and organized information on problems and procedures.
Business Services Recruiter
Mitchell Services
Irving, TX
06.2010 - 06.2013
- Reviewed resumes against job requirements, conducting initial phone interviews to identify suitable candidates.
- Managed contracts for Texas Back to Work program, ensuring compliance with regulations and guidelines.
- Tracked and reported data on program performance, facilitating analysis for improvement initiatives.
- Assisted job seekers as an employment specialist at the center.
- Conducted employer grant visits for Texas Back to Work program.
Sales Manager
Universal Select
Farmers Branch, TX
03.2007 - 07.2009
- Established relationships with key customers, delivering personalized service to strengthen loyalty.
- Managed customer accounts and relationships to enhance client satisfaction and retention.
- Resolved customer escalation calls, ensuring satisfactory outcomes and maintaining positive client relations.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Provided coaching and feedback to staff on an ongoing basis to improve job performance.
- Drafted detailed call scripts to guide collections team in effective communication with clients.
Education
Eastfield College
Mesquite, Texas01-2003
Skills
- Strategic planning
- Organizational leadership
- Operations oversight
- Policy and procedure improvements
- Program leadership
- Documentation and reporting
- Data analysis
- Program operations
- Budget oversight
- Process improvement
Timeline
Deputy Director of Operation and Partnerships
C2 Global Professional Services
07.2026 - Current
Program Director - TANF, SNAP and NCP
Equus Workforce Solutions/ C2 Global Professional
08.2023 - Current
Performance Analyst
ResCare/Equus Workforce Solutions
06.2013 - 08.2023
Business Services Recruiter
Mitchell Services
06.2010 - 06.2013
Sales Manager
Universal Select
03.2007 - 07.2009
Eastfield College