Marcus D. Beard
Snellville,GEORGIA
Summary
Seeking either a full or part time position that would allow me to utilize the customer service skills and computer software knowledge that I have acquired. - Ability to communicate proficiently and effectively with customers in a professional manner - Experienced in promoting and maintaining excellent customer service and in problem-solving - Experienced in promoting sales - Ability to follow instructions, organize, and pay close attention to detail - Motivated, personable individual who is compassionate and caring for others - Excellent team member and promotes harmony in the work environment
Overview
18
18
years of professional experience
Work History
DoorDash Delivery Driver
DoorDash Inc.
01.2024 - Current
- Navigated optimal delivery routes to ensure timely order fulfillment.
- Communicated with customers to provide updates and address inquiries efficiently.
- Managed order pickups and deliveries while adhering to safety protocols.
- Utilized mobile application for real-time tracking and status updates.
- Monitored vehicle condition to ensure safety and compliance with regulations.
Warehouse Worker
Amazon
02.2021 - 08.2023
- Operated material handling equipment to transport goods throughout the warehouse.
- Packaged and labeled items for shipment, ensuring accuracy in order fulfillment.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Assisted team members with inventory management tasks, enhancing overall workflow coordination.
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse Worker
Tyler Staffing Services, Inc
10.2020 - 01.2021
- Conducted quality checks on incoming and outgoing shipments to uphold product standards.
- Collaborated with colleagues to optimize packing processes, reducing waste and improving speed.
- Trained new hires on safety protocols and operational procedures, fostering a compliant workforce.
- Implemented process improvements that streamlined operations and increased productivity levels in the warehouse.
- Packaged and labeled items for shipment, ensuring accuracy in order fulfillment.
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse Worker
AXIOM Staffing Group
03.2015 - 09.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [50] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Big Lots
06.2014 - 09.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Barista
Starbucks
12.2013 - 04.2014
- Crafted high-quality beverages in accordance with standardized recipes and customer preferences.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Maintained cleanliness of workstations and adhered to health and safety standards.
Design Internship
Expotechnik
06.2013 - 08.2013
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Purchasing Assistant-Internship
Partnership for Community Action, Inc.
06.2011 - 08.2011
- Assisted in procurement processes, ensuring timely acquisition of materials and supplies.
- Coordinated vendor communications to streamline order fulfillment and resolve discrepancies.
- Maintained accurate inventory records using electronic management systems to track stock levels.
Sales Associate
Game Stop
12.2010 - 02.2011
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to provide informed recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Organized merchandise displays to optimize visibility and accessibility for customers.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
Customer Service Cashier
Kentucky Fried Chicken
04.2008 - 10.2010
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated with customers to provide updates and address inquiries efficiently.
- Navigated optimal delivery routes to ensure timely order fulfillment.
Creative Workshop
The Art Institute of Atlanta
06.2010 - 07.2010
- 2010 Summer Studio Program
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Graphic and Web Design - Graphic Design Concentration
The Art Institute of Decatur
Decatur, GeorgiaCollege Preparatory Diploma - undefined
South Gwinnett High School
Snellville, Georgia01-2011
Skills
- Use of Internet and computer
- Microsoft Office Excel, Microsoft Word, PowerPoint
- Adobe Photoshop, Illustrator, Vector Works
- Use of general business office machines such as fax, copiers, printers
- Operation of Cash register
- Customer service Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication skills
- Organizational skills
- Excellent Typing Skills
Timeline
DoorDash Delivery Driver
DoorDash Inc.
01.2024 - Current
Warehouse Worker
Amazon
02.2021 - 08.2023
Warehouse Worker
Tyler Staffing Services, Inc
10.2020 - 01.2021
Warehouse Worker
AXIOM Staffing Group
03.2015 - 09.2019
Customer Service Representative
Big Lots
06.2014 - 09.2014
Barista
Starbucks
12.2013 - 04.2014
Design Internship
Expotechnik
06.2013 - 08.2013
Purchasing Assistant-Internship
Partnership for Community Action, Inc.
06.2011 - 08.2011
Sales Associate
Game Stop
12.2010 - 02.2011
Creative Workshop
The Art Institute of Atlanta
06.2010 - 07.2010
Customer Service Cashier
Kentucky Fried Chicken
04.2008 - 10.2010
College Preparatory Diploma - undefined
South Gwinnett High School
Associate of Arts - Graphic and Web Design - Graphic Design Concentration
The Art Institute of Decatur