Marcus Jaden Bautista
El Cajon,CA
Summary
Accomplished Sales Representative and Shift Lead Manager at Superstar Carwash, with a proven track record in enhancing customer satisfaction and loyalty through exceptional service and strategic sales techniques. Skilled in team management and interpersonal communication, adept at coaching and performance improvement. Demonstrated ability to increase profits and optimize team performance, showcasing customer relationship building and coaching abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Representative
Superstar Carwash
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and implemented sales strategies to increase profits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Shift Lead Manager
Superstar Carwash
10.2023 - 04.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
Student Assistant Volleyball Coach
El Cajon Valley Highschool
07.2023 - 10.2023
- Coordinated fundraising events to support the volleyball program''s budgetary needs while promoting community engagement.
- Increased athlete confidence by consistently offering encouragement and praise for effort during practices and games.
- Maintained inventory of volleyball equipment and uniforms, ensuring timely replacement or repair when needed.
- Enhanced team performance by developing and implementing strategic training plans tailored to individual strengths and weaknesses.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2024
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Workplace Safety
- Team Management
Certification
- FastPass Trainee Certification, Superstar carwash - 2024
Additional Information
Attending Cal-State San Marcos University in the Fall semester of 2024 with an Academic Major of Kinesiology.
Timeline
Sales Representative
Superstar Carwash
06.2024 - Current
Shift Lead Manager
Superstar Carwash
10.2023 - 04.2024
Student Assistant Volleyball Coach
El Cajon Valley Highschool
07.2023 - 10.2023
High School Diploma -
El Cajon Valley High School
- FastPass Trainee Certification, Superstar carwash - 2024
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