Marcus James Cortez II
Helotes
Summary
Results-oriented professional skilled in crisis management and prevention. Known for fostering collaborative relationships and delivering exceptional service in challenging situations. Committed to maintaining safety standards and improving operational efficiency in the workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pool Technician
Around the Pool
San Antonio, TX
09.2021 - Current
- Led service teams during peak seasons, optimizing workflow and client satisfaction initiatives.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Conducted routine pool maintenance, ensuring optimal chemical balance and cleanliness.
Associate
Home Depot
San Antonio
06.2024 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize store layout and accessibility.
- Operated point-of-sale systems, ensuring accurate transactions and customer service.
- Collaborated with team members to maintain inventory levels and stock shelves efficiently.
- Participated in safety training programs to uphold workplace safety standards.
- Trained new associates on operational procedures and customer service best practices.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Behavioral Health Specialist/Mental Health Tech
U.S. Army Medical Command
Ft. Hood, TX
08.2007 - 08.2011
- Executed comprehensive assessments to identify patient needs and formulate tailored treatment plans.
- Engaged with multidisciplinary teams to design and execute effective patient care strategies.
- Evaluated patient progress and modified interventions to optimize treatment effectiveness based on feedback.
- Developed and delivered psychoeducation programs aimed at improving patient and family comprehension of behavioral health issues.
- Coordinated group therapy sessions focused on building a supportive environment for participants to share their experiences.
- Delivered detailed instruction on behavioral health protocols, emphasizing best practices for effective patient interactions.
- Assessed and responded to emergency situations by providing crisis intervention services, guaranteeing safety and support for affected individuals.
Education
LVN - Nursing
Galen College of Nursing
San Antonio, TX04-2024
Behavioral Health Specialist-Mental Health Tech
AMEDD Center And School-US Army Medical Department
San Antonio, TX06-2008
Skills
- Strategic issue resolution
- Effective leadership skills
- Fostering collaborative relationships
- Effective time management
- Proficient in computer applications
- Behavioral management
- Client relationship development
- Crisis management and prevention
Certification
- Behavioral Health Specialist/Mental Health Technician, U.S. Army - 2007-2011
Timeline
Associate
Home Depot
06.2024 - 12.2025
Pool Technician
Around the Pool
09.2021 - Current
Behavioral Health Specialist/Mental Health Tech
U.S. Army Medical Command
08.2007 - 08.2011
LVN - Nursing
Galen College of Nursing
Behavioral Health Specialist-Mental Health Tech
AMEDD Center And School-US Army Medical Department