MARCUS L. PERRY
Hollywood,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens Boots Alliance
06.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Trained new employees on proper protocols and customer service standards
Emerging Store Manager
Walgreens Boots Alliance
02.2021 - 06.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with hiring, training and mentoring new staff members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Shift Leader
Walgreens
01.2013 - 02.2021
- Responsible for helping with yearly inventory
- Observed packing operations to verify conformance to specifications.
- Supervise 8 to 10 employees daily to ensure sales profit increased based on efficiency
- Store Safety/Monitoring
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations
- Evaluated customer needs and feedback to drive product and service improvements
Grocery Manager
Publix Supermarket
01.2006 - 01.2011
- Inventory, weekly sales, product ordering,rotating stock, and controlling product and shelf condition
- Directed, trained and supervised up to 20 associates, including assistant team leaders
- Performed scheduling, evaluations and hiring for dept
- Delegated tasks and duties to grocery staff and clearly communicated time frames for completion
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection
- Performed key tasks to promote inviting grocery store appearance
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Engaged customers and provided very high level of service and support, helping find desired products and items
Grocery Team Leader
Publix Supermarket
01.2002 - 01.2006
- Mentored grocery stock clerks and assisted with tasks as needed
- Maintained product stock, shelf condition and inventory.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
- Performed key tasks to promote inviting grocery store appearance
- Evaluated suppliers to maintain cost controls and improve operations
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions
- Introduced new methods, practices, and systems to reduce turnaround time
- Orchestrated performance-oriented environment by closely supporting team members
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
Education
High School Diploma -
Miami Central High School
Miami, FL2000
Skills
- MS Office, Internet Explorer, Chain Track, PC 73, SAR, Oasis
- Proficient with heavy machinery such as: forklift, pallet jack, walking
- Pallet Jack and Stacker operator , etc
- Sales Expertise
- Maximizing Profitability
- Time Management
- Inventory Management
- Staff Management
- Product and Service Sales
- Root Cause Analysis
- Employee Motivation
- Multitasking and Organization
Certification
Certified in Food Safety, CPR/First Aid.
Additional Information
Reference's available upon request
Timeline
Store Manager
Walgreens Boots Alliance
06.2021 - Current
Emerging Store Manager
Walgreens Boots Alliance
02.2021 - 06.2021
Shift Leader
Walgreens
01.2013 - 02.2021
Grocery Manager
Publix Supermarket
01.2006 - 01.2011
Grocery Team Leader
Publix Supermarket
01.2002 - 01.2006
High School Diploma -
Miami Central High School
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