Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Open To Work

Marcus Matthews

Smyrna,GA

Summary

Senior Technical Program Manager with 15+ years of experience driving enterprise cloud, security, and data governance initiatives for Fortune 500 organizations. Proven record of delivering measurable business impact — from cutting technical debt and audit findings to accelerating product release cycles and enabling multimillion-dollar cost savings. Adept at leading global cross-functional teams, embedding governance frameworks, and aligning programs to meet regulatory, compliance, and business goals. Skilled in cloud platforms (Azure, AWS), automation, AI/ML integration, and ITSM tools (ServiceNow, Power Platform, Jira, ADO).

Overview

19
19
years of professional experience
1
1

Program and Portfolio Management Certified, PMLG

1
1

Certified SCRUM Master

1
1

Lean Six Sigma Certified

1
1

ITILv3 Certified

Work History

Senior Technical Program Manager 4

Microsoft (Consultant)
03.2024 - 09.2025
  • Consolidated and decommissioned legacy Azure DevOps (ADO) organizations, reducing technical debt 40% and improving platform governance and compliance.
  • Designed ADO lifecycle governance (onboarding, migration, sunsetting) that decreased audit findings 25% and improved operational reliability.
  • Digitized manual Sales & Marketing planning processes using Power Platform, cutting planning cycle time 30% and enabling real-time decision-making.
  • Implemented AI copilots to automate documentation and reporting, reducing PMO reporting turnaround 40% and freeing resources for higher-value delivery.
  • Integrated natural language AI across SharePoint, Confluence, and Jira, improving cross-team knowledge retrieval by 20%.
  • Automated code generation, testing, and documentation, cutting developer effort 30% and accelerating release velocity.
  • Aligned CRM, ADO, and analytics systems to build territory-planning tools, improving revenue pipeline accuracy and sales/marketing alignment.
  • Scope: Enterprise-Wide Programs on Multiple Global Platforms
  • Led cross-functional teams to deliver complex technical programs on time and within scope.
  • Facilitated strategic planning sessions to define project objectives and align stakeholder expectations.

Sr Program Manager of Technology Governance - Cloud Data Warehouse

T.D. Phillips & Associates, LLP (Consultant @Workday)
06.2023 - 03.2024
  • Developed and executed a cloud data governance strategy ensuring compliance with GDPR/CCPA, reducing regulatory risk exposure by 35%.
  • Led remediation of multiple BOF regulatory audit findings, collaborating with compliance, legal, and IT to achieve full closure within deadlines.
  • Directed Data Governance as a Service (DGaaS) implementation, improving data accuracy, consistency, and stewardship practices across business units.
  • Oversaw Automation as a Service (AaaS) delivery, reducing manual processes 40% and cutting operational cycle times.
  • Established DGaaS program roadmaps, aligning 15+ cross-functional teams on policy adherence and measurable governance KPIs.
  • Negotiated vendor SLAs for DGaaS/AaaS platforms, improving service performance and reducing vendor costs by 15%.
  • Conducted regular governance audits and assessments, improving data quality scores by 25%.
  • Scope: Enterprise-Wide Programs on Multiple Global Platforms

Senior Security Governance Product Manager

Microsoft
02.2022 - 06.2023
  • Owned data governance deliverables and quality controls across Azure platforms, improving data reliability and incident response times 20%.
  • Defined and managed governance OKRs and KPIs, reducing governance-related incidents by 15% year-over-year.
  • Partnered across Azure business units to embed governance into customer-facing AI initiatives, ensuring compliance without slowing innovation.
  • Designed global process improvement frameworks, reducing governance bottlenecks and improving customer data satisfaction scores by 10%.
  • Automated reporting and dashboards in Power BI to provide executives with real-time governance metrics, eliminating manual reporting overhead.
  • Acted as SME for Azure DevOps governance, streamlining compliance workflows across multiple product teams.
  • Scope: Enterprise-Wide Programs on Multiple Global Platforms

Sr Technical Governance Program Manager

Truist
09.2021 - 03.2022
  • Serving as the Sr Technical Governance Program Manager overseeing efforts related to the Governance of Technology and standing up/managing a Technology Lifecycle Management program to govern the Enterprise.
  • Established and led the Technology Lifecycle Management (TLM) program to govern enterprise IT assets, streamlining audit compliance and reducing audit remediation effort by 25%.
  • Deployed Flexera to automate hardware/software inventory reporting, enabling accurate EOL/EOS compliance tracking.
  • Integrated ServiceNow with enterprise governance tools, improving change management efficiency and regulatory reporting accuracy.
  • Partnered with vendors and cybersecurity teams to ensure governance of EOL/EOS systems, reducing regulatory risk exposure.
  • Delivered executive-level compliance reports that improved transparency for regulators and internal auditors.
  • Scope: Enterprise-Wide Programs

Senior Technical Governance/Data Program Manager

Equifax (via Ask Consulting/M2M Consulting, LLC)
09.2021 - 01.2022
  • Directed enterprise-wide data governance initiatives, aligning programs with regulatory and business compliance objectives.
  • Managed Agile governance teams to deliver on sprint goals for audit remediation and compliance tracking.
  • Coordinated global licensing governance for EOL/EOS systems, reducing risk of unsupported platforms by 30%.
  • Led modernization assessments to justify migration to cloud-based governance platforms.
  • Developed governance frameworks, policies, and standards, enabling alignment between technology and business strategies.
  • Scope: Enterprise-Wide Platforms

Sr Technical Governance Program Manager

Truist (via M2M Consulting, LLC)
02.2021 - 09.2021
  • Built the foundation for an enterprise-wide Technology Lifecycle Management program, reducing audit findings tied to asset governance.
  • Partnered with ServiceNow teams to automate IT asset reporting and integration with audit systems.
  • Directed vendor evaluation and reporting processes, cutting compliance reporting cycle time by 35%.
  • Collaborated with cybersecurity and compliance officers to integrate security controls into TLM standards.
  • Scope: Enterprise-Wide Programs

Senior Technical Program Manager

SunTrust via Collabera
08.2019 - 02.2021
  • Established TLM program to manage IT assets across the enterprise, enabling successful internal audit compliance.
  • Partnered with enterprise architects to define policies, procedures, and modernization roadmaps for IT asset governance.
  • Directed governance reporting to C-level executives, improving risk visibility and compliance accountability.
  • Conducted vendor assessments for Microsoft and Oracle platform integrations, ensuring cost-effective compliance alignment.
  • Scope: Enterprise-Wide Programs
  • Mentored and supported 20+ Project Managers, Interns and department employees to create strong workplace culture.

Senior Technical Program Manager/Agile Product Manager

Global Payments via Prestige Staffing
05.2019 - 08.2019
  • Managed $250K–$5M programs with multiple Agile teams delivering APIs and integrations for mobile gambling applications.
  • Directed Agile ceremonies, backlog prioritization, and risk management, improving release predictability 20%.
  • Implemented CI/CD pipelines in Azure DevOps, accelerating deployment frequency while reducing defects.
  • Partnered with business sponsors to sequence project roadmaps by ROI, enabling better capital allocation.
  • Scope: Enterprise-Wide Programs

Senior Technical Program Manager

Cox Enterprises Inc.
10.2006 - 05.2019
  • Managed enterprise IT portfolios valued at $500K–$30M, delivering large-scale cloud migrations, ERP implementations, and ITSM/ServiceNow deployments.
  • Led multiple Agile teams through planning, development, and release, improving on-time delivery rates by 25%.
  • Directed Oracle Cloud migration and ERP consolidation projects during M&A integrations, reducing system redundancy and cutting costs 15%.
  • Implemented enterprise ServiceNow/CMDB platforms, increasing IT asset visibility and compliance across 3 business units.
  • Directed PMO teams of 5–10 PMs, coaching in Agile/SCRUM and ensuring alignment across portfolio programs.
  • Partnered with EY to manage enterprise IT risk audits, maintaining compliance and avoiding penalties.
  • Scope: Portfolios up to $30M, teams of 5–15 across Cox Communications, Cox Business, and Cox Automotive

Education

Bachelor of Arts - Business Management

University of Phoenix
Atlanta, GA
01.2001

Skills

  • Product management
  • Agile project management
  • Employee evaluations
  • Courses and documentation

Accomplishments

  • Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
  • Led weekly meetings among training staff to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.

Certification

  • Program and Portfolio Management Certified, PMLG
  • Certified SCRUM Master
  • ITILv3 Certified
  • Lean Six Sigma Certified
  • PMLG, PMP Certification Training
  • Cingular Project Management Program
  • Bellsouth Project Management Program

Timeline

Senior Technical Program Manager 4

Microsoft (Consultant)
03.2024 - 09.2025

Sr Program Manager of Technology Governance - Cloud Data Warehouse

T.D. Phillips & Associates, LLP (Consultant @Workday)
06.2023 - 03.2024

Senior Security Governance Product Manager

Microsoft
02.2022 - 06.2023

Sr Technical Governance Program Manager

Truist
09.2021 - 03.2022

Senior Technical Governance/Data Program Manager

Equifax (via Ask Consulting/M2M Consulting, LLC)
09.2021 - 01.2022

Sr Technical Governance Program Manager

Truist (via M2M Consulting, LLC)
02.2021 - 09.2021

Senior Technical Program Manager

SunTrust via Collabera
08.2019 - 02.2021

Senior Technical Program Manager/Agile Product Manager

Global Payments via Prestige Staffing
05.2019 - 08.2019

Senior Technical Program Manager

Cox Enterprises Inc.
10.2006 - 05.2019

Bachelor of Arts - Business Management

University of Phoenix

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