Marcus Valerius Goncalves
Lauderhill
Summary
Dynamic General Manager with a proven track record at Bahama Breeze Island Grille, excelling in operations management and leadership. Successfully implemented strategies that boosted sales and profitability while fostering a high-performing team. Skilled in problem resolution and financial oversight, driving organizational growth and enhancing client relationships.
Overview
27
27
years of professional experience
Work History
General Manager
Bahama Breeze Island Grille
08.2019 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Red Lobster Seafood
07.2005 - 08.2019
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Sales Manager
Inskip Porsche
07.1998 - 11.2004
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Education
Master of Science - International Business Management
Johnson & Wales University
Providence, RI01-2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Bahama Breeze Island Grille
08.2019 - 05.2025
General Manager
Red Lobster Seafood
07.2005 - 08.2019
General Sales Manager
Inskip Porsche
07.1998 - 11.2004
Master of Science - International Business Management
Johnson & Wales University
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