Marc W. LaDoucieur
Denver,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Warehouse Associate, Delivery Driver, Sales
Furniture Row
06.2019 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated box or straight trucks and cargo vans.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Answered customer questions about sizing, accessories, and merchandise care.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed customer inquiries and complaints in polite and professional manner.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked safely around moving machinery
Scheduling Coordinator/Billing Specialist
Centura Health
05.2016 - 08.2018
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
- Implemented time-blocking and schedule notifications to optimize time management
Installer
Douglass Colony Group Inc.
06.2015 - 04.2016
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
Co-Owner
NoMad Pet Care, Inc
04.2010 - 12.2011
- Managed operational and logistic responsibilities for mobile pet vaccination company
- Designed and implemented marketing campaign (primarily with Walgreens Drug Stores)
- Created logo and associated materials
- Maintained veterinarian and technician schedules
- Customized step-van into a simple, efficient mobile unit
Education
High School Diploma - undefined
Smoky Hill High School
Aurora, CO1990
Skills
- Point of sale operation
- Social perceptiveness
- Cash register operation
- Exceptional customer service
- Cash Handling
- Excellent people skills
- Upselling
- Professional demeanor
- Relationship building
Timeline
Warehouse Associate, Delivery Driver, Sales
Furniture Row
06.2019 - Current
Scheduling Coordinator/Billing Specialist
Centura Health
05.2016 - 08.2018
Installer
Douglass Colony Group Inc.
06.2015 - 04.2016
Co-Owner
NoMad Pet Care, Inc
04.2010 - 12.2011
High School Diploma - undefined
Smoky Hill High School
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