Marcy Ellis
Marshall
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Team Manager/Food cost Manager
Panera Bread
Longview
06.2020 - Current
- Supervised daily operations and maintained high standards of food safety.
- Trained new team members on service protocols and menu items.
- Managed inventory levels and ensured timely restocking of supplies.
- Resolved customer complaints to enhance overall dining experience.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Motivated team members to consistently achieve or exceed performance expectations.
- Coached team for success by using corrective action processes.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed inventory levels to minimize waste and enhance efficiency.
- Conducted regular audits of operational expenditures for compliance.
- Completed weekly cycles counts and investigated variances to resolve problems.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Truck Orders, Pan ups, Produce Orders.
- Coordinated team schedules to optimize coverage during peak hours.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Completed weekly cycle counts and investigated variances to resolve problems.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
Manager
Pet Resort At Marshall
Marshall
12.2020 - 06.2021
- Managed daily operations of pet care services and customer interactions.
- Supervised staff to ensure high-quality animal care and safety protocols.
- Coordinated schedules for grooming, boarding, and training services.
- Developed standard operating procedures for efficient facility management.
- Ensured cleanliness and organization of all pet environments at the resort.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Maintained inventory of supplies necessary for pet care operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
Catering Manager/Team Manager
Corner Bakery Cafe
Longview
05.2017 - 04.2020
- Coordinated catering events from planning to execution for diverse client needs.
- Managed inventory and supplies to ensure proper event preparation and service.
- Implemented safety protocols for food handling and event setup procedures.
- Evaluated feedback from clients to enhance future catering services offered.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Managed inventory levels of food supplies required for upcoming catered events.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Maintained accurate records of orders and deliveries for catering services.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Grew sales of catering services through strategic marketing and promotions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
- Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Distributed food to service staff for prompt delivery to customers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised daily operations and ensured adherence to brand standards.
- Trained new team members on customer service protocols and cafe procedures.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Monitored food safety practices to comply with health regulations consistently.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Coached team for success by using corrective action processes.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
Manager/Dog Groomer
Patchworks Pet Resort
Marshall
03.2017 - 03.2020
- Managed daily operations at a pet resort ensuring smooth service delivery.
- Oversaw staff training programs to enhance customer service and care standards.
- Coordinated scheduling for staff and pet care activities to optimize workflow.
- Monitored inventory levels of pet supplies and equipment for timely replenishment.
- Ensured compliance with health regulations and best practices in animal care.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Bathing and drying dogs to ensure a clean and healthy coat.
- Monitored dogs for signs of health issues during grooming sessions.
- Developed positive relationships with pets to reduce anxiety during grooming.
- Managed scheduling appointments for grooming services efficiently and accurately.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Handled cash transactions accurately when accepting payment from customers.
- Ensured safety of animals at all times by following established safety protocols.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Delivered excellent service to pet owners to drive repeat business.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Cared for pets during owners' absences.
- Bathed large number of animals during each shift.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Prepared food to meet needs of animals under care with appropriate meals.
- Scheduled grooming and veterinary appointments for animals.
- Maintained clean and orderly play yards, kennels and cages.
- Played with dogs and cats to maintain socialization and reduce stress.
- Administered medications to animals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Education
Certificate - Food Management
Servesafe
08.2025 - 02.2030
Cheswick Christian Academy
Cheswick, PASkills
- Food safety protocols
- Inventory management
- Staff training
- Customer feedback analysis
- Quality control measures
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Employee scheduling
- Equipment inventory
- Customer focus
- Reliability
- Multitasking capacity
- Schedule management
- Problem-solving aptitude
- Customer service
- Problem-solving abilities
- Professionalism
- Task delegation
- Managing operations and efficiency
Certification
- Servesafe Food Management
Accomplishments
- Keeping a steady Vts Percentage consistently.
References
References available upon request.
Timeline
Certificate - Food Management
Servesafe
08.2025 - 02.2030
Manager
Pet Resort At Marshall
12.2020 - 06.2021
Team Manager/Food cost Manager
Panera Bread
06.2020 - Current
Catering Manager/Team Manager
Corner Bakery Cafe
05.2017 - 04.2020
Manager/Dog Groomer
Patchworks Pet Resort
03.2017 - 03.2020
Cheswick Christian Academy