Marcy Fetzer, PhD
Sandy,Utah
Summary
Accomplished Human Resources Executive proactive in handling complex issues with a strategic, creative, and innovative approach. Years of experience as OD Consultant, HR practitioner, and an accomplished academic with advanced knowledge of employment law, employee relations, equal opportunity, training and development, talent management, employee engagement, leadership coaching, and conflict resolution.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Managing Director
Brigham Young University
05.2018 - Current
- Oversees all aspects of employee relations, equal opportunity/Title IX, leadership development, training and employee learning, campus employee wellness, employee conflict resolution, employee engagement, talent management, and workplace investigations.
- Oversees hundreds of investigations into workplace complaints, to ensure fair, equitable, and respectful work environment.
- Collaborates with legal team to update and review all major HR company policies, ensuring compliance with federal and state employment laws.
- Provides coaching to managers on effective communication, conflict resolution, and fair treatment of employees.
- Utilizes HR metrics and analytics to monitor employment trends and provided data-driven recommendations to senior management.
- Spearheaded multi-year employee experience improvement initiative that significantly increased reported employee engagement with 12% increase overall in favorability score.
- Played key role in crisis management, during global pandemic, ensuring smooth employee relations during period of great organizational uncertainty.
- Implemented new confidential employee feedback system, leadership development program, and employee engagement initiative resulting in better employee experience across campus
Managing Principal OD Consultant
DecisionWise And Excellence In Leadership Group
10.2015 - 05.2018
- Led team of executive level consultants who specialized in improving employee experience and engagement for 100+ clients worldwide including organizations in manufacturing, retails, health science, higher education, city and government, facilities management and so forth.
- Managed team of 15+ data analysts that conducted employee assessments, psychometric tools, and surveys to gauge current level of employee engagement within organization.
- Analyzed survey data, feedback, and other relevant information to identify trends, strengths, and areas for improvement.
- Assisted in creating action plans based on feedback to address specific areas of concern and implement positive changes.
- Established key performance indicators (KPIs) to measure effectiveness of engagement initiatives.
- Continuously refined and adapted engagement strategies based on feedback and evolving organizational needs.
- Used data analytics tools to track engagement metrics, identify trends, and make data-driven recommendations for improvement.
Visiting Professor
Brigham Young University
01.2015 - 01.2017
- Designed and developed curriculum for Organizational Behavior and HR-related courses that covered topics like recruitment, compensation, employee relations, training and development, organizational behavior, diversity and inclusion, labor laws, leadership, and more.
- Delivered lectures, led discussions, and facilitated workshops to help students understand HR theories, concepts, and practical applications.
- Mentored students, provided guidance on academic and career-related matters.
- Conducted research in field of HR management, contributed to body of knowledge, and published academic papers or articles in relevant journals.
Faculty Instructor
Utah Valley University
09.2012 - 06.2015
- Created and developed lesson plans to help students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Teaching Fellow and Academic Researcher
University Of Utah
08.2001 - 06.2014
- Taught courses on topis of Management Communication, Public Speaking and Organizational Communication.
- Advised and mentored students on navigating academic and professional goals.
- Supervised research projects and student organizations, providing guidance to enhance learning outcomes.
- Engaged in scholarship research to contribute to academic community.
Store Manager and District Trainer
Banana Republic, Gap Inc.
11.1994 - 09.2001
- Supervised and effectively trained hundreds of employees.
- Drove and maintained all operational processes and inventory management
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed training programs and development paths for managers and supervisors.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to business targets.
Education
Ph.D. - Organizational Conflict Resolution
University of Utah
Salt Lake City Utah06.2014
Master of Arts - Organizational Communication
University of Utah
Salt Lake City, UT06.2004
Bachelor of Arts - Organizational Behavior
University of Utah
Salt Lake City, UT05.1998
Skills
- Mentoring and training
- Problem solving
- Strategic planning
- Operations management
- Relationship building
- Communication
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Affiliations
- Society of Human Resource Management
- Association of Talent and Development
Timeline
Managing Director
Brigham Young University
05.2018 - Current
Managing Principal OD Consultant
DecisionWise And Excellence In Leadership Group
10.2015 - 05.2018
Visiting Professor
Brigham Young University
01.2015 - 01.2017
Faculty Instructor
Utah Valley University
09.2012 - 06.2015
Teaching Fellow and Academic Researcher
University Of Utah
08.2001 - 06.2014
Store Manager and District Trainer
Banana Republic, Gap Inc.
11.1994 - 09.2001
Ph.D. - Organizational Conflict Resolution
University of Utah
Master of Arts - Organizational Communication
University of Utah
Bachelor of Arts - Organizational Behavior
University of Utah
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