MARCY HALL
Cadillac,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
The Home Depot Inc
Cadillac, MI
06.2017 - Current
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Ensured compliance with all applicable laws, regulations, and standards.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Education
Associate of Applied Science - Business Administration And Management
Baker College
Cadillac, MI05-1996
Skills
- Team Development
- Inventory Management
- Performance Management
- Continuous Improvement
- Coaching and Mentoring
- Problem-Solving
- Customer Service Management
- Professionalism
- Organizational Skills
- Handling Complaints
- Excellent Communication
- Multitasking
- Customer Service
- Active Listening
References
References available upon request.
Timeline
Supervisor of Operations
The Home Depot Inc
06.2017 - Current
Associate of Applied Science - Business Administration And Management
Baker College