Marcy Racz
Volo Coffeehouse
Philadelphia,PA
4
years of professional experience
I am great in customer service and team leadership. I thrive to enhance guest satisfaction and making sure everyone’s needs are met. I am skilled in time management and decision-making. I am fast on my feet and love to finish things in an efficient timely matter.
Work History
Manager
3 Years 7 Months- Supervises daily cafe operations, ensuring smooth service and consistent guest experience.
- Train baristas on drink preparation, POS procedures, and customer service standards.
- Monitor inventory levels, reordered supplies, and reduced stock shortages.
- Schedule staff coverage to support peak hours and maintain labor efficiency.
- Good with high volume and rushes
- Friendly encounters with customers and always making sure their needs are met
- Resolved customer concerns promptly, preserving positive relationships and store reputation.
- Enforced cleanliness, safety, and food handling procedures across work areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Task delegation
Timeline
Manager
Volo Coffeehouse
03.2023 - CurrentRead More
Lower Merion
High School Diploma
Read More