Marcy Riley
Kenosha,WI
Summary
Caring Funeral Director Apprentice aspiring to become a licensed Funeral Director. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families and driven to deliver exceptional and professional service to families in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Funeral Director Apprentice
Wilson Funeral Home
05.2024 - 08.2025
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Prepared deceased individuals for viewing and burial, ensuring proper embalming procedures were followed.
- Managed logistics for visitations, funerals, and graveside services, coordinating with vendors and staff members
- Provided compassionate support to bereaved families during their time of loss.
- Maintained cleanliness and organization of the funeral home facilities at all times.
- Assisted in the preparation of obituaries, death notices, and other necessary documentation for publication or distribution.
- Ensured compliance with legal requirements related to handling human remains and conducting funerals.
Customer Service Representative
Medline Industries
02.2022 - 11.2022
- Provided excellent customer service via approximately 40 inbound phone calls a day.
- Identified and resolved discrepancies and errors in customer accounts.
Senior Guest Advisor/Key Holder
GameStop
10.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Restocked and organized merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Chiropractic Technician
Medulla LLC/Chiro One Wellness Centers
05.2021 - 09.2021
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Input patient data into computer system using Platinum Chiropractic Software and checked information for accuracy.
Education
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX06.2025
Skills
- Professional phone communication
- Effective time management
- Cleaning and sanitation expertise
- HIPAA compliance knowledge
- Office administration expertise
- Proficient in computer applications
- Accurate data entry
- Effective organizational skills
- Effective communication
- Effective calendar coordination
Certification
- ICCFA Crematory Operator Certification
- Licensed Funeral Director Apprentice
Timeline
Funeral Director Apprentice
Wilson Funeral Home
05.2024 - 08.2025
Customer Service Representative
Medline Industries
02.2022 - 11.2022
Senior Guest Advisor/Key Holder
GameStop
10.2021 - 05.2022
Chiropractic Technician
Medulla LLC/Chiro One Wellness Centers
05.2021 - 09.2021
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service
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