Marcy Ring
Arab
Summary
As I start this new chapter of my life, I am looking for a career where I can not only grow within the company but also within myself. I have great communication skills, budgeting and organizational abilities. I would love the opportunity to use these skills and continue to grow.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Im used to a fast paced environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.
Overview
21
21
years of professional experience
Work History
Lead Cashier
Old Navy
05.2023 - Current
- Customer Service
- Front end operations
- Cash handling
- Sales transactions
- Computer skills
- Team player
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Resolved discrepancies between sales floor and register information quickly.
- Identified opportunities for improving processes related to cash handling and customer service.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Greeted customers and provided excellent customer service.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Conducted weekly inventory checks to ensure product availability for customers.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Assisted with training new cashiers in departmental operations and procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Helped with purchases and signed customers up for rewards program.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Homemaker, Military Wife and Home Educator
08.2004 - 05.2023
- Provided care for my husband, our son and our home
- Managed household budget
- Time management
- Communication skills
- Organizing
- Multitasking
- Scheduling
- Cooking and cleaning
Education
High School - General Academic studies
White House High School
05.2004
Skills
- Taking multiple phone calls
- Scheduling appointments
- Customer service
- Cash handling
- Point-of-sale operation
- Sales transactions
- Inventory management
- Team leadership
- Conflict resolution
- Process improvement
- Time management
- Data entry
- Employee training
- Promotions knowledge
- Security protocols
- Communication techniques
- Organizational skills
- Account invoicing
- Credits and refunds
- Teamwork and collaboration
- Cashier training
- Customer transactions
- POS system
- Performance monitoring
- New hire training
- Online order picking
- Store merchandise stocking
- Adaptability
- Workflow coordination
- Customer assistance
- Returns and exchanges
- Policies and procedures
References
Available upon request
Timeline
Lead Cashier
Old Navy
05.2023 - Current
Homemaker, Military Wife and Home Educator
08.2004 - 05.2023
High School - General Academic studies
White House High School