Marcy Thoma
Marquette
Summary
Dedicated healthcare professional with extensive experience at UPHS Marquette, excelling in vital signs monitoring and patient care. Proven ability to enhance clinic efficiency through exceptional time management and communication skills. Committed to fostering patient comfort and safety while collaborating with interdisciplinary teams to achieve optimal health outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Aide/Unit Clerk
UPHS Marquette
08.2017 - Current
- Assisted patients with daily living activities, ensuring comfort and safety
- Monitored vital signs and reported changes to nursing staff promptly
- Supported personal hygiene routines, promoting dignity and respect for patients
- Collaborated with healthcare team to implement care plans effectively
- Maintained cleanliness of patient areas, adhering to infection control protocols
- Participated in training sessions to enhance caregiving skills and knowledge
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
- Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff during medical procedures while maintaining patient privacy and adhering to HIPAA regulations.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
Patient Coordinator
Alliance HealthCare Services
03.2016 - 12.2022
- Coordinated patient scheduling to optimize clinic workflow and enhance patient satisfaction.
- Managed patient inquiries, providing accurate information and resolving concerns efficiently.
- Assisted in maintaining medical records, ensuring compliance with HIPAA regulations and accuracy of information.
- Collaborated with healthcare providers to streamline communication and improve care coordination.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Provided excellent customer service to patients and medical staff.
Education
Nursing
Northern Michigan University
Marquette, MIRadiologic Technologist
Northeast Wisconsin Technical College
Green Bay, WIHigh School Diploma -
Marquette Senior High School
Marquette, MI06.1993
Skills
- Vital signs monitoring
- Medical documentation
- Time management
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Strong ethics
- Direct patient care
Certification
BLS CPR Certification
Timeline
Care Aide/Unit Clerk
UPHS Marquette
08.2017 - Current
Patient Coordinator
Alliance HealthCare Services
03.2016 - 12.2022
Nursing
Northern Michigan University
Radiologic Technologist
Northeast Wisconsin Technical College
High School Diploma -
Marquette Senior High School