Mardaly Fernandez
Sanford,FL
Summary
Well-trained Assistant Restaurant Manager 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills. Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Long Horn Steak House
2022.10 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Improved operational efficiency by introducing scheduling system that optimized staff allocation during peak hours.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
- Implemented reservation system to streamline seating arrangements and enhance guest experience.
- Fostered partnerships with local businesses for cross-promotion, enhancing community engagement and increasing foot traffic.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Enhanced customer dining experience with introduction of seasonal menu, offering fresh and innovative dishes.
- Boosted sales of high-margin items by developing promotional strategies in collaboration with marketing team.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
- Conducted market research to identify trends and adjust offerings accordingly, keeping restaurant competitive.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
- Enhanced team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Negotiated contracts with entertainment providers to offer live music nights, attracting more patrons.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Long Horn Steak House
2020.01 - Current
- Cash Handle Enforce and Prevent money counterfeit or credit cards fraud Process payments methods debit, credit or cash Maintain over 97% guest satisfaction quota Exceeded sales goals by over 25% Established personalized training program which reduce waste 7% Customer service.
Advocates of Guest
Target
2020.11 - 2021.07
- Experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery
- Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Manager Assistant - Server
Olive Garden
2014.10 - 2020.01
- Cash Handle Enforce and Prevent money counterfeit or credit cards fraud Process payments methods debit, credit or cash Maintain over 97% guest satisfaction quota Exceeded sales goals by over 25% Established personalized training program which reduce waste 7% Customer service -specialist Manager Assistant: shape a restaurant- experience by maintaining the dining room's appearance, hiring and training quality staff and ensuring good customer service.
Lounge Supervisor
Emerates Lounge JFK Internantional Airport
2017.11 - 2018.08
- Served consistent portions following recipes and control standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Cashier
Ctown Supermarkets
2013.11 - 2014.10
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 80 pounds at once and used forklift to move heavier loads.
Catering Manager
Panera Bread
2021.12 - 2023.05
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Designed catering packages to increase sales and customer experience.
- Handled catering scheduling, ordered food and planned events.
- Handled payment collection and payroll.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Certification -
Food And Safety
Online01.2021
Certified Food Safety Manager - FSP
National Registry Food Safety Professional
Darden Restaurants09.2023
Dental Assistant certification -
New York School For Medical And Dental Assistant
Queens, NY08.2015
Nutrition - Nutritionist Certification -
Ashworth College
Online08.2013
Skills
- Certified Florida Food Service Worker
- Microsoft Word, PowerPoint, and Excel
- Cash Handling
- Certificated in training team members
- Microsoft , Open Table, POS Systems
- Staff Supervision
- Menu development
- Event planning proficiency
- Budget Administration
- Interpersonal and written communication
- Inventory Control
- Shift Management
- Customer Assistance
- Opening and closing procedures
- Staff Training and Development
- Employee Retention
- Guest Relations
- Employee Scheduling
- Food Safety Compliance
References
- Jasmin Abdo, Coworker, 917-539-6929
- Rubba Fatima, Manager, 347-771-6357
- Estephany Oriach, Manager, 954-204-1486
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Assistant Manager
Long Horn Steak House
2022.10 - Current
Catering Manager
Panera Bread
2021.12 - 2023.05
Advocates of Guest
Target
2020.11 - 2021.07
Server
Long Horn Steak House
2020.01 - Current
Lounge Supervisor
Emerates Lounge JFK Internantional Airport
2017.11 - 2018.08
Manager Assistant - Server
Olive Garden
2014.10 - 2020.01
Cashier
Ctown Supermarkets
2013.11 - 2014.10
Certification -
Food And Safety
Certified Food Safety Manager - FSP
National Registry Food Safety Professional
Dental Assistant certification -
New York School For Medical And Dental Assistant
Nutrition - Nutritionist Certification -
Ashworth College
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