MARDELL Walker JR
Chicago,IL
Summary
Dynamic and detail-oriented professional with a proven track record at American Airlines, enhancing operational efficiency and service delivery. Skilled in problem-solving and customer service, I excel in fast-paced environments, ensuring timely aircraft servicing and training new team members. Committed to reliability and teamwork, I consistently optimize workflows for improved performance.
Overview
9
9
years of professional experience
Work History
Valet Attendant
One Chicago
Chicago, IL
07.2022 - Current
- Coordinated vehicle arrivals and departures efficiently to minimize wait times.
- Managed parking operations, ensuring safe and secure handling of guest vehicles.
- Assisted guests with luggage and provided exceptional customer service.
- Maintained cleanliness and organization of parking areas to enhance guest experience.
Fleet Service Agent
American Airlines
Chicago, IL
10.2017 - 07.2022
- Coordinated aircraft servicing operations to ensure timely departures and arrivals.
- Implemented improvements in baggage handling systems, enhancing efficiency and reducing delays.
- Trained new team members on safety protocols and operational procedures.
- Managed inventory of ground support equipment, ensuring availability for daily operations.
- Led initiatives to optimize workflow, resulting in improved service delivery times.
- Developed comprehensive reports detailing key performance indicators related to fleet operations and presented findings to senior leadership.
Package Handler
FedEx
Chicago, IL
08.2016 - 10.2017
- Operated automated sorting systems to ensure efficient package distribution.
- Coordinated daily workflow, optimizing loading and unloading processes.
- Trained new team members on safety protocols and operational procedures.
- Monitored inventory levels, ensuring timely restocking of packaging materials.
- Conducted regular quality checks to maintain service standards and accuracy.
Education
High School Diploma -
Chicago Academy
Chicago, ILSkills
- Effective problem solving
- Quick decision making
- Professional appearance
- Patience and composure
- Stress tolerance
- Navigation proficiency
- Detail-oriented approach
- Team player mentality
- Reliability and punctuality
- Memory retention
- Strong communication
- Customer service
- Basic vehicle maintenance
- Team collaboration
- Multitasking and organization
Timeline
Valet Attendant
One Chicago
07.2022 - Current
Fleet Service Agent
American Airlines
10.2017 - 07.2022
Package Handler
FedEx
08.2016 - 10.2017
High School Diploma -
Chicago Academy