Mardesscia Tennent
Chicago,IL
Summary
Accomplished Senior Care Supervisor at Chicago Commons, adept in optimizing care plans and enhancing patient satisfaction through effective leadership and problem-solving. Leveraged clinical assessment and compassion to mentor staff and improve service delivery, achieving notable increases in team productivity and customer satisfaction. Demonstrates exceptional organizational skills and elderly care expertise.
Overview
17
17
years of professional experience
Work History
Senior Care Supervisor
Chicago Commons
Chicago, IL
10.2021 - Current
- Evaluated the effectiveness of implemented care plans by tracking patient progress over time and making necessary adjustments.
- Optimized resource allocation through effective caseload management, prioritizing high-risk cases for immediate attention.
- Streamlined communication between multidisciplinary teams, resulting in improved patient outcomes and satisfaction.
- Developed strong relationships with patients'' families to better understand their unique circumstances, fostering trust and open communication channels.
- Managed a team of healthcare professionals, ensuring consistent delivery of high-quality care services.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Home Care Aide
Chicago Commons
Chicago, IL
12.2007 - 11.2021
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
Bachelor Of Science - Sociology
Southern New Hampshire
Washington, PASkills
Compassion and Empathy
Clinical assessment
Healthcare regulations knowledge
Care Planning
Elderly care expertise
Problem-Solving
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Critical Thinking
Active Listening
Patient Safety
Decision-Making
HIPAA Guidelines
Self Motivation
Staff Supervision
Timeline
Senior Care Supervisor
Chicago Commons
10.2021 - Current
Home Care Aide
Chicago Commons
12.2007 - 11.2021
Bachelor Of Science - Sociology
Southern New Hampshire