Mardoche Ntonku
Coralville,IA
Summary
Driven third-year college student with experience in customer service and team leadership within fast-paced retail environments. Multilingual professional with strong communication and teamwork skills gained through leadership roles, volunteer service, and collegiate athletics.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Language Lab Intern
Catherine McAuley Center
Cedar Rapids, IA
05.2026 - Current
- Assisted immigrants and refugees in improving English language proficiency and digital literacy through individualized learning support.
- Facilitated Language Lab open hours by coaching students, answering questions, and fostering a welcoming learning environment.
- Collaborated with volunteers to provide educational assistance and ensure effective language learning support.
- Coordinated with Language Lab volunteers to maintain organized and efficient daily operations.
- Maintained accurate attendance records, generated reports, and assisted with analyzing program data to support continuous improvement.
- Demonstrated strong communication, problem-solving, and cross-cultural collaboration while working with individuals from diverse backgrounds.
Asset Protection Investiogator
Walmart
Coralville, IA
04.2026 - Current
- Led thorough inquiries into theft, fraud, and policy violations, ensuring robust asset protection protocols.
- Engaged with law enforcement to ensure comprehensive evidence collection and provide necessary support throughout criminal investigations.
- Monitored and evaluated surveillance footage to uncover suspicious activities, contributing to loss prevention strategies.
- Developed detailed instructional materials to educate staff on effective loss prevention practices and adherence to safety protocols.
Team Lead
Walmart
Coralville
04.2020 - Current
- Led and supported team members to ensure smooth daily operations
- Assisted with onboarding and training of new associates
- Resolved customer concerns while maintaining high service standards
Cashier
Hy-Vee
Coralville
03.2018 - 03.2020
- Delivered efficient and friendly customer service
- Handled cash and electronic transactions accurately
- Maintained a clean and organized checkout area
Education
High School Diploma -
Liberty High School
Iowa City, IA05.2020
Bachelor of Arts - Business
Cornell College
Iowa City, IA05.2027
Skills
- Theft Investigation
- Customer Service
- Team Leadership
- Communication
- Time Management
- Multitasking
- Translation
- Client communication
- Marketing
- Problem-solving
- Team supervision
- Team motivation
- Cross-Cultural Communication
- Language Instruction Support
- Digital Literacy Assistance
- Volunteer Coordination
- Data Entry & Recordkeeping
- Report Generation
- Customer Service
- Problem Solving
- Team Collaboration
- Microsoft Office & Computer Applications
LANGUAGES
English (Fluent)
French (Fluent)
Lingala (Fluent)
Timeline
Language Lab Intern
Catherine McAuley Center
05.2026 - Current
Asset Protection Investiogator
Walmart
04.2026 - Current
Team Lead
Walmart
04.2020 - Current
Cashier
Hy-Vee
03.2018 - 03.2020
High School Diploma -
Liberty High School
Bachelor of Arts - Business
Cornell College