Mareesha Burnette
Wilson,NC
Summary
Compassionate healthcare professional skilled in biological specimen collection, mobility assistance, and emergency management. Experienced in providing social and emotional support to physically challenged and memory-impaired patients. Adept at assisting with daily hygiene needs and navigating complex healthcare environments to enhance patient comfort and care.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Home Life Care
Wilson, North Carolina
02.2019 - 08.2023
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Administered medications under the guidance of healthcare professionals.
- Answered call lights promptly and responded to patient needs accordingly.
- Coordinated with multidisciplinary teams to ensure patient needs were met.
- Maintained a clean and safe environment for patients at home.
- Documented patient care activities in medical records accurately.
- Provided emotional support and companionship to patients and families.
- Educated patients and families on health management and wellness practices.
Member Service Specialist
Prime Therapeutics LLC
Michigan Center, Michigan
05.2015 - 01.2018
- Assisted members with inquiries regarding benefits and services, achieving prompt resolutions that improved member satisfaction.
- Educated clients on prescription drug plans and coverage options, enhancing their understanding and empowering informed decisions.
- Processed member applications and changes with accuracy and efficiency.
- Collaborated with healthcare providers to effectively resolve member issues.
- Maintained current knowledge of pharmacy benefits and policies to provide informed support.
- Facilitated seamless communication between members and internal departments, streamlining issue resolution.
- Documented member interactions in the customer service database accurately.
- Provided training to new staff on member service protocols and systems.
Education
Associate of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL04-2021
High School Diploma -
Northern Nash High
Rocky Mount, NC06-2014
Some College (No Degree) - Phlebotomy
Wilson Community College
Wilson, NC06-2021
Some College (No Degree) -
Wilson Community College
Wilson, NCSkills
- Vital signs monitoring
- Medication administration
- Patient care
- Patient documentation
- Patient record management
- Patient education
- Hygiene assistance
- Observing responses
- Blood glucose testing
- Collecting specimens
- Transfer techniques
- Patient safety standards
- EHR management
- Medical office administration
- Vital sign recording
- Effective communication
- Problem solving
- Patient relationship management
Timeline
Certified Nursing Assistant
Home Life Care
02.2019 - 08.2023
Member Service Specialist
Prime Therapeutics LLC
05.2015 - 01.2018
Associate of Science - Health Administration
Ultimate Medical Academy
High School Diploma -
Northern Nash High
Some College (No Degree) - Phlebotomy
Wilson Community College
Some College (No Degree) -
Wilson Community College