Mareesha Preston
Milwaukee,WI
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
eHealthScreenings - A Premise Health Company
Milwaukee, WI
09.2025 - 12.2025
- 1. Answering inbound and outbound calls.
- 2. Data entry.
- 3. Assisting customers with healthcare needs.
- Experience Zendesk tickets
Service Response Dispatcher
Froedtert Health
Milwaukee, WI
12.2020 - 05.2023
- Answer a 200 calls, listening intently to the caller’s information
- Dispatch the appropriate service professionals to the job site
- Schedule service appointments as needed
- Invoice customers and help keep track of billing information
- Organize our file systems
- Monitored incoming requests using electronic dispatch systems to prioritize urgent needs.
- Trained new dispatchers on protocols and system navigation to enhance team performance.
- Led initiatives to implement new technologies, enhancing tracking capabilities for emergency responses.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Retention Representative
Charter Communications (Spectrum)
Milwaukee, WI
05.2020 - 09.2020
- Collecting results and contributing to marketing operations and assisting the sales team.
- Handling finances and invoice processing and supporting in the development and implementation of marketing campaigns.
- Drove process improvements that increased efficiency of retention workflows while maintaining high standards of service.
- Implemented targeted sales strategies that enhanced client engagement and retention rates.
Secretary/Receptionist
Milwaukee Public Schools
Milwaukee, WI
10.2019 - 03.2020
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Filing
- Organizing and servicing meetings (producing agendas and taking minutes)
- Managing databases
- Prioritizing workloads
- Implementing new procedures and administrative systems
- Liaising with relevant organizations and clients
- Coordinating mail-shots and similar publicity tasks
- Logging or processing bills or expenses
- Acting as a receptionist and/or meeting and greeting clients
- If more senior, recruiting, training and supervising junior staff.
Youth Lead Worker
One-nine Youth & Family Services
Milwaukee, WI
04.2019 - 10.2019
- Supervised daily operations and coordinated team activities to ensure effective service delivery.
- Implemented process improvements that increased operational efficiency and client satisfaction.
- Monitored program compliance with state regulations, ensuring adherence to quality standards.
- Fostered a positive team environment through mentorship and continuous feedback on performance.
- Resolved conflicts within the team swiftly and professionally, maintaining a harmonious work atmosphere.
Security Dispatcher
Aurora HealthCare
Milwaukee, WI
08.2015 - 08.2017
- Responsibilities
- Administrative Assistant
- Answering phones , dispatch officers, Data entry, filing, typing,reporting, documenting all events,respond to emergency situation, monitoring cctvs, access through remote locked entrances and screen visitors.
Security
jbm security
Milwaukee, WI
10.2014 - 08.2015
- Responsibilities
- Answering phones, assisting incoming people, walking , standing
- Accomplishments
- Received certificates
- For, Active shooter
- Also Suspicious activities
CPO
G4S
Milwaukee, WI
11.2013 - 10.2014
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Correctional Officer
luther Luckett correctional complex
Lagrange, KY
05.2012 - 10.2013
- Responsibilities
- Count inmates, keep record of when they leave nd who come in the dorms.
- Accomplishments
- Correctional certificate.
Activities Assistant
Trinity Village
Milwaukee, WI
01.2011 - 04.2012
- To 2010 Lilli Padd, Milwaukee, WI Housekeeping & Kitchen Assistant, 2009 Peek-A-Boo World Childcare, Milwaukee, WI
Education
Diploma -
Vincent High School
Milwaukee, WI01.2002
Medical Assistant (Associate) - undefined
Milwaukee Career College
Milwaukee, WISkills
- Data entry
- Microsoft Excel
- Appointment scheduling
- Recordkeeping strengths
- Documentation
- Information security
- CRM software
Certification
- AED Certification
- Driver's License
- Armed Security License
- First Aid Certification
- Pharmacy Technician Certification
- CPR Certification
Timeline
Customer Service Representative
eHealthScreenings - A Premise Health Company
09.2025 - 12.2025
Service Response Dispatcher
Froedtert Health
12.2020 - 05.2023
Retention Representative
Charter Communications (Spectrum)
05.2020 - 09.2020
Secretary/Receptionist
Milwaukee Public Schools
10.2019 - 03.2020
Youth Lead Worker
One-nine Youth & Family Services
04.2019 - 10.2019
Security Dispatcher
Aurora HealthCare
08.2015 - 08.2017
Security
jbm security
10.2014 - 08.2015
CPO
G4S
11.2013 - 10.2014
Correctional Officer
luther Luckett correctional complex
05.2012 - 10.2013
Activities Assistant
Trinity Village
01.2011 - 04.2012
Medical Assistant (Associate) - undefined
Milwaukee Career College
Diploma -
Vincent High School