Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
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Haslet

Summary

Experienced operations leader with over 4 years in managing client-facing teams, enhancing performance, and driving customer satisfaction through data-driven strategies. Skilled in process optimization and delivering high-quality results under tight deadlines. Proven track record in training and developing teams to meet and exceed targets.

Overview

4
4
years of professional experience

Work History

Team Lead

Wistron
Fort Worth
01.2026 - Current
  • Supervised and coached team in fast-paced production environment, enhancing quality and efficiency standards
  • Improved team productivity and output consistency through performance tracking and process improvements
  • Acted as the primary escalation point for operational issues, resolving problems quickly to minimize downtime
  • Partnered with operations and quality teams to improve workflows and reduce errors
  • Tracked daily performance metrics, adjusting staffing and workflows to achieve targets

Store Manager

CVS Health
Haslet
01.2024 - 12.2025
  • Managed daily operations and led a team of employees in a high-volume environment.
  • Increased customer service performance metrics four percent weekly through targeted coaching initiatives.
  • Resolved customer escalations promptly, enhancing retention and overall satisfaction.
  • Conducted regular one-on-one meetings and on-the-floor coaching to enhance employee engagement.
  • Monitored key performance indicators to identify gaps and implemented corrective actions.
  • Streamlined store processes to improve workflow efficiency and reduce service delays.
  • Collaborated with district leadership and cross-functional partners to execute company initiatives.

Autonomous Engineer

Tesla
Austin
05.2022 - 12.2023
  • Implemented engineering strategies that enhanced production efficiency and streamlined operations.
  • Collaborated with cross-functional teams to optimize engineering solutions and improve project outcomes.
  • Trained junior engineers on best practices and safety protocols, fostering a culture of compliance and safety.
  • Documented engineering activities per established procedures to maintain compliance and quality.

Education

Manager of Operations - Business Administration and Management

Texas Workforce Commissions
Hurst, TX

Skills

  • Team management
  • Team development
  • Client experience
  • KPI management
  • Process improvement
  • Cross-functional collaboration
  • Project management software
  • CRM system proficiency
  • Data analysis

Relevant Experience

  • Onboarded and trained new hires, reducing time to productivity through structured coaching
  • Managed end-to-end customer interactions from initial engagement through issue resolution
  • Used performance data to identify gaps and improve service delivery processes

Timeline

Team Lead

Wistron
01.2026 - Current

Store Manager

CVS Health
01.2024 - 12.2025

Autonomous Engineer

Tesla
05.2022 - 12.2023

Manager of Operations - Business Administration and Management

Texas Workforce Commissions
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