Mareisha Neely
Aubrey,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Custumer Service Rep
Sutherland Global
Rochester, NY
10.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Custodian
Denton ISD
Aubrey, TX
07.2023 - 10.2023
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
Cafeteria Worker
Memphis City Schools
Memphis, TN
08.2020 - 03.2023
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Stocked shelves with necessary supplies for cafeteria operations.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Followed health and safety regulations when preparing meals or handling food products.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Used proper portion sizes when serving meals to customers.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Ensured that all ingredients were fresh before using them for meal preparation.
- Restocked utensils and condiments on the cafeteria line as needed.
Education
High School Diploma -
Frayser High School
Memphis, TN05-2010
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Collection
- Paperwork Processing
- Adaptive team player
- Professional telephone demeanor
Timeline
Custumer Service Rep
Sutherland Global
10.2023 - 03.2024
Custodian
Denton ISD
07.2023 - 10.2023
Cafeteria Worker
Memphis City Schools
08.2020 - 03.2023
High School Diploma -
Frayser High School