Guest Service Representative
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with inquiries and provided information about services and amenities.