Marelin Hernandez
San Marcos
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Manager
Whataburger Restaurants LLC
Lockhart
10.2025 - Current
- Supervised daily operations to ensure smooth restaurant service.
- Trained staff on customer service standards and food safety protocols.
- Coordinated inventory management and stock replenishment tasks effectively.
- Assisted in scheduling employee shifts to maintain adequate coverage.
- Resolved customer complaints swiftly to enhance guest satisfaction.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Implemented employee training programs to improve team performance.
- Ensured compliance with health regulations and safety standards consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Team Leader
Whataburger Restaurants LLC
Lockhart
03.2024 - 10.2025
- Supervised team members to ensure efficient restaurant operations.
- Trained new employees on service standards and food safety procedures.
- Implemented company policies to enhance customer satisfaction and service quality.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Offered training and support to keep team members motivated and working toward objectives.
Team Member
Whataburger Restaurants LLC
Lockhart
06.2022 - 03.2024
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained cleanliness of dining area and kitchen according to health standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash transactions and processed orders accurately at register.
- Worked hard to learn required tasks quickly to maximize performance.
Education
Lockhart High School
Lockhart, TXSkills
- Conflict resolution
- Team leadership
- Inventory management
- Customer service
- Staff training
- Employee coaching
- Goal setting
- Performance evaluations
- Customer relationship management (CRM)
- Recruiting and interviewing
Certification
- ServSafe Certification
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Manager
Whataburger Restaurants LLC
10.2025 - Current
Team Leader
Whataburger Restaurants LLC
03.2024 - 10.2025
Team Member
Whataburger Restaurants LLC
06.2022 - 03.2024
Lockhart High School