Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maressa Carbaugh

Plano,TX

Summary

Organized waitress with experience in casual restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

9
9
years of professional experience

Work History

Cocktail Waitress

Baby Dolls Saloon
11.2022 - Current
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Server Shift Leader/Bartender

Pinstack
06.2019 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Server Shift Leader

Cheddars Stratch Kitchen
06.2017 - 05.2019
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Server/bartender

Saltgrass Steakhouse
01.2015 - 05.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

Princeton High School
Princeton, TX
06.2013

Skills

    Im very goal-oriented and with my experience of being in this industry i take care of all my customers I wanna push myself to the next level im super punctual, outgoing, and hard working i get the job done I have a proven track record of successfully identifying issues and offering efficient solutions to resolve them I also know that I can be a great asset to this company

Timeline

Cocktail Waitress

Baby Dolls Saloon
11.2022 - Current

Server Shift Leader/Bartender

Pinstack
06.2019 - 07.2022

Server Shift Leader

Cheddars Stratch Kitchen
06.2017 - 05.2019

Server/bartender

Saltgrass Steakhouse
01.2015 - 05.2017

High School Diploma -

Princeton High School

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Maressa Carbaugh