Maressa De Oliveira
Woburn,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relationship Banker
Winchester Savings Bank
Winchester, MA
04.2025 - 01.2026
- Analyzed client financial needs to recommend appropriate banking products and services.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Assisted in training new staff on operational procedures and customer service protocols.
Shift Leader
Miniso
Burlington, MA
03.2024 - 04.2025
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Handles pressure swiftly and calmly.
Sales Associate
Kohl's
Woburn, MA
08.2023 - 03.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Help customers open up a loyalty card.
Education
High School Diploma -
Woburn Memorial High School
Woburn, Massachusetts06-2023
Skills
- Active listening
- Time management
- Customer service
Certification
- First aid/CPR/AED Certified
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Banker
Winchester Savings Bank
04.2025 - 01.2026
Shift Leader
Miniso
03.2024 - 04.2025
Sales Associate
Kohl's
08.2023 - 03.2024
High School Diploma -
Woburn Memorial High School