Maretta Bush
St. Louis,MO
Summary
A results driven individual with over 30 years’ experience in the healthcare industry. Strongly committed to team building with a track record of consistency in meeting job requirements while providing exceptional service and quality work. High aptitude for learning and adapting to new environments.
Overview
36
36
years of professional experience
Work History
Caregiver
Abundant Health Care
03.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Insurance/Billing Supervisor/Manager
Conifer Health Solutions
01.2011 - 11.2018
- Manage and update electronic billing systems
- Directly work with outside vendors to resolve technical issues
- Identify inventory problems/trends and/or backlog
- Train, develop, motivate and assist staff in reaching new levels of skills and knowledge
- Perform quality review of staff work efforts at the account level
- Conduct weekly/monthly meetings with staff
- Review accounts to identify issues and implement an action plan for resolution
- Provide weekly/monthly updates on inventory
- Participate in weekly/monthly meetings with billing integrity to identify/resolve issues
- Oversee the day-to day activities of staff, including monitoring daily production, scheduling, time & attendance, etc
- Review and respond to email and phone messages from clients, staff and management
- Perform interviews for new hires
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
Lead Specialist
Conifer Health Solutions
01.2009 - 01.2011
- Assisted staff with additional coaching for timely resolution of accounts
- Review contracts for proper reimbursement
- Review and submit refund request for approval
- Assist supervisors with special projects
Managed Care Specialist
Tenet Patient Financial Services
01.2007 - 01.2009
- Follow up with insurance companies for timely processing of claims
- Researched contracts to identify correct processing of claims
- Contact patients to resolve pending insurance issues
- Verify patient eligibility and obtain authorizations
Insurance Biller/Follow up Collector
Tenet Patient Financial Services
01.1995 - 01.2007
- Perform electronic and manual billing of Medicaid and Commercial claims
- Managed and updated electronic billing systems
- Verify eligibility for correct processing of claims
Lead/Insurance Biller
Incarnate Word Hospital
01.1988 - 01.1995
- Perform insurance billing to Medicaid, Medicare and commercial carriers electronically and manually
- Assisted supervisor in writing performance reviews
- Provided training to staff and assisted with questions
- Directly work with outside vendors to resolve technical issues
Education
ICD10 Courses -
2015
Certified Revenue Cycle Representative (CRCR) - undefined
2014
Business Certificate, Vocation Training Center - undefined
Saint Louis University
1986
High School Diploma -
Vashon High School
St Louis, MO1984
Skills
- SKILLS/SYSTEMS:
- Microsoft Word
- MEDITECH
- ACE
- Excel
- EPREMIS
- XACTIMED
- Outlook
- EC2000
- EPIC
- Med Assets
Timeline
Caregiver
Abundant Health Care
03.2019 - Current
Insurance/Billing Supervisor/Manager
Conifer Health Solutions
01.2011 - 11.2018
Lead Specialist
Conifer Health Solutions
01.2009 - 01.2011
Managed Care Specialist
Tenet Patient Financial Services
01.2007 - 01.2009
Insurance Biller/Follow up Collector
Tenet Patient Financial Services
01.1995 - 01.2007
Lead/Insurance Biller
Incarnate Word Hospital
01.1988 - 01.1995
ICD10 Courses -
Certified Revenue Cycle Representative (CRCR) - undefined
Business Certificate, Vocation Training Center - undefined
Saint Louis University
High School Diploma -
Vashon High School
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