Margaret A. Aguino
Rio Rancho,NM
Summary
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
31
31
years of professional experience
Work History
Certified Clinical Medical Assistant
Kewa Health Corporation
Santo Domingo Pueblo
11.2023 - Current
- Assessed and prioritized patient conditions for timely medical intervention.
- Record patient information in patient charts.
- Collaborated with specialist providers and primary care providers to optimize patient treatment plans. Led initiatives to improve inter-provider communication and care coordination.
- Immunizations.
- Patient education.
- Schedule appointments.
- Point of care testing.
- Experience with prior authorizations.
- Assisted laboratory technicians.
- Experience with NextGen.
Administrative Assistant, Office of Emergency Management
Pueblo of Santa Ana
Bernalillo
08.2021 - 11.2023
- Preparation of business correspondence, memorandums, information packages, training material and reports.
- Maintain calendar and daily schedules.
- Maintain department tracking logs.
- Greet visitors and direct them to the appropriate action or person as needed.
- Establish and maintain filing systems and basic databases as applicable.
- General office duties such as filing, copying and scanning.
- General clerical support to management staff including scheduling meetings, putting phone calls and taking messages.
- Record minutes of meeting and provide the resulting document as necessary.
- Sort and distribute mail.
- Maintain inventory of the necessary office forms and supplies.
- Refuel equipment.
- Maintain data logs for equipment.
- Assist with data tracking and guidance for the COVID-19 response.
- Distribute personal protective equipment to the community.
- Requisition and purchase orders.
Inbound Sales Representative
Padcare
Rio Rancho
07.2020 - 03.2023
- Assist customers with payment accounts.
- Update customers' personal account information.
- Assist with product purchases.
- Utilize multiple software platforms.
Customer Service Representative
Alliance Data
07.2019 - 07.2020
- Handle inbound calls for numerous credit card companies.
- Assist with payment and credits on accounts.
- Update personal contact information for customers.
Inbound sales representative
Convergys/Concentrix
08.2018 - 06.2019
- Quickly and professionally answer incoming phone calls from customers.
- Explanation of benefits for insurance Medicare supplement programs.
- Verified healthcare coverage including medication coverage by programs.
Unemployed
04.2018 - 08.2018
Customer sales Representative
Safelite Autoglass Call Center
Rio Rancho, NM
06.2014 - 04.2018
- Quickly and professionally answer incoming phone calls from customers, insurance policyholders, and other various entities, to schedule and confirm appointments.
- Verify insurance coverage, age, deductible amounts, to provide customer with the best option for their autoglass needs.
Claims processor
United Health Care
Albuquerque, NM
10.2016 - 05.2017
- Experience with Facets
- Experience with Macess
- Experience with CareOne
- Research NM Medicaid Portal
- Research and paid claims resubmitted with corrections for payment
Temp (Presbyterian HME)
Accounting Principals
Albuquerque, NM
04.2015 - 05.2016
- Home Health Hospice billing
- Experience with MedAssets/Mckesson/Brightree
- Research patient accounts
- Contacted various insurance companies for payments.
Office Manager
Universal Care Home Health Agency, Inc
Albuquerque, NM
11.2013 - 04.2015
- Greeted and directed walk-in customers.
- Filed, sorted, scanned or faxed documents.
- Implemented new policies.
- Implemented new filing system.
- Translated documents to meet the needs of a diverse clientele.
- Housekeeping and basic janitorial duties.
- Scheduled state exams testing for students.
- Networked with various agencies for payments and general assistance for students.
- Accounts payable/receivable
- Records management
Caregiver
Enchanted Hills Home Health Care Agency
Rio Rancho, NM
10.2009 - 05.2012
- Observe patients.
- Provide personal care and in-home care.
- Transportation for medical and personal needs.
Medical Assistant II
PMS Presbyterian Medical Services
Cuba, NM
06.2009 - 10.2009
- Obtained and recorded vital signs in patient charts.
- Assisted in blood drawn Lab.
- Assisted Nurses and Physicians with procedures
- Inventoried and stocked supplies in exam room.
Medical Assistant II
UNMH Truman Clinic
Albuquerque, NM
11.2008 - 01.2009
- Triage Patients, Schedule and Refer for Appointments.
- Patient Education, Data entry in Electronic Medical Records, Supply.
- Inventory, Room Preparation, Procedure preparation and Front office Duties
Medical assistant student
01.2008 - 11.2008
Student Medical Assistant, Externship 60 Hours
4E Pediatric Clinic/UNMH
Albuquerque, NM
09.2008 - 10.2008
- Triage Patients for Appointment Clinic, Urgent Care clinic and specialty clinic.
- Vital signs, Room patients, Charted Patient Information.
- Assisted nurses with Immunization administration
- Front office procedures, Room preparation.
- Verify patient insurance
Unemployed
Unemployed
04.2006 - 01.2008
Supply/Retention Sergeant
New Mexico Army National Guard
Albuquerque, NM
05.1995 - 04.2006
- Ordered, distributed and maintained inventory on clothing, equipment and all supplies.
- Organized and maintained individual records.
- Supervised lower enlisted Soldiers.
- Counseled soldiers and scheduled retirement Courses for Retiring soldiers.
- Administrative support.
- Helped unit establish new supply accountability and filing systems.
- Records management.
- Assisted with the coordination of emergency support.
- Requisitions and purchase orders.
Education
High School Diploma - Medical Assistant Program
Brookline College/IA College
Albuquerque, NM11-2008
GED - undefined
Pennsylvania Department of Education
Harrisburg, PAPrimary Leadership Development Course, Logistics Training, Retention and Retirement Course
New Mexico Army National Guard
Rio Rancho, NMSkills
- General Office skills:
- Great interpersonal and phone skills
- Punctual/dependable
- Excellent time management
- Budget management
- Detail orientated
- Organized
- Type 40 wpm
- CPR Certified
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Patient intake process
- Phlebotomy techniques
- Specimens collection and processing
- Professionalism and ethics
- Appointment setting
- Adaptable and flexible
- EKG monitoring
Timeline
Certified Clinical Medical Assistant
Kewa Health Corporation
11.2023 - Current
Administrative Assistant, Office of Emergency Management
Pueblo of Santa Ana
08.2021 - 11.2023
Inbound Sales Representative
Padcare
07.2020 - 03.2023
Customer Service Representative
Alliance Data
07.2019 - 07.2020
Inbound sales representative
Convergys/Concentrix
08.2018 - 06.2019
Unemployed
04.2018 - 08.2018
Claims processor
United Health Care
10.2016 - 05.2017
Temp (Presbyterian HME)
Accounting Principals
04.2015 - 05.2016
Customer sales Representative
Safelite Autoglass Call Center
06.2014 - 04.2018
Office Manager
Universal Care Home Health Agency, Inc
11.2013 - 04.2015
Caregiver
Enchanted Hills Home Health Care Agency
10.2009 - 05.2012
Medical Assistant II
PMS Presbyterian Medical Services
06.2009 - 10.2009
Medical Assistant II
UNMH Truman Clinic
11.2008 - 01.2009
Student Medical Assistant, Externship 60 Hours
4E Pediatric Clinic/UNMH
09.2008 - 10.2008
Medical assistant student
01.2008 - 11.2008
Unemployed
Unemployed
04.2006 - 01.2008
Supply/Retention Sergeant
New Mexico Army National Guard
05.1995 - 04.2006
GED - undefined
Pennsylvania Department of Education
Primary Leadership Development Course, Logistics Training, Retention and Retirement Course
New Mexico Army National Guard
High School Diploma - Medical Assistant Program
Brookline College/IA College