MARGARET ADESHOLA
Indianapolis,IN
Summary
Resourceful account manager with 5+ years of experience in client oversight, issue resolution, and relationship-building. Proven track record in managing multiple priorities and enhancing client satisfaction through detailed-oriented and organized approaches. Enthusiastic team player with a positive attitude, ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Senior Technical Success Engineer |
Salesforce
04.2022 - Current
- Develop strong client relationships, managing daily needs, requests, and communications for Salesforce's 34 strategic marketing clients and partners
- Identify potential obstacles during account assessments for planned projects, ensuring proactive solutions
- Collaborate with Engineering, Sales, and QA teams to execute dynamic account changes, outline project resolution timelines, and manage client communications
- Analyze customer situations and advised internal teams on gaps that could be addressed by Salesforce solutions
- Research and adopted new technologies, enhancing the value of existing offerings
- Recommend technology upgrades to improve client security and efficiency.
Technical Consultant
HubSpot
07.2021 - 04.2022
- Developed and automated reports with the customer, iteratively building and prototyping dashboards to provide insights at scale, solving for business priorities.
- Assessed customers' business requirements to create tailored solutions using HubSpot tools, enhancing client satisfaction and operational efficiency.
Technical Success Engineer | Salesforce
06.2018 - 07.2021
- Applied comprehensive troubleshooting and debugging skills to establish acceptable resolutions and root causes
- Acted as an escalation point for troubleshooting client technical problems.
Implementation Specialist
SS&C Advent Software
09.2017 - 05.2018
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Managed the end-to-end implementation process for Black Diamond's financial reporting software, ensuring seamless integration with client systems.
Education
Bachelor of Science - Mathematics
Florida State University
08.2012 - 05.2018
Skills
- SQL HTML C JavaScript
- System Troubleshooting Process Improvement Root Cause Analysis
- Design Development Project Planning Process Development
- Product Development Project Management Collaborative Design
- LANGUAGES
- Spanish: Limited Working Proficiency
Certification
Salesforce Certified AI Associate
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified Marketing Cloud Account Engagement Specialist
- Salesforce Certified Marketing Cloud Account Engagement Consultant
Timeline
Senior Technical Success Engineer |
Salesforce
04.2022 - Current
Technical Consultant
HubSpot
07.2021 - 04.2022
Technical Success Engineer | Salesforce
06.2018 - 07.2021
Implementation Specialist
SS&C Advent Software
09.2017 - 05.2018
Bachelor of Science - Mathematics
Florida State University
08.2012 - 05.2018