Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Software
Timeline
Generic

Margaret Albe

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Representative

Greenwood Pediatrics
11.2023 - 01.2024
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
  • Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.

Teacher Leader

Little People's Landing
02.2023 - 07.2023
  • Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Developed a positive classroom environment by implementing effective classroom management strategies and fostering open communication with students and parents.
  • Enhanced students'' critical thinking skills through the use of inquiry-based learning techniques.
  • Collaborated with colleagues to develop cross-curricular lessons, maximizing student understanding of interconnected concepts.
  • Mentored new teachers, providing guidance on effective instructional strategies and classroom management techniques.
  • Participated in professional development opportunities, staying current with best practices in education and continuously improving teaching methods.
  • Assessed student progress regularly through formative and summative assessments, using data to inform instruction and provide targeted interventions as needed.
  • Organized extracurricular activities to promote student involvement in school events and foster a sense of community among classmates.
  • Supported student physical, mental, and social development using classroom games and activities.

Front Desk Receptionist

Ninja Nation
05.2021 - 04.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Homemaker

Stay At Home Mom
11.2018 - 05.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Front Office Assistant

Belmar Select Outsourcing
01.2018 - 11.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Utilized Quickbooks to invoice physician order and payment information.
  • Created and managed shipping department as well as created SOPs

Housekeeper

Extended Stay America
06.2016 - 06.2017
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Completed all laundry related to Hotel over nights on weekends.

Caregiver

Stay At Home Mom
04.2014 - 02.2016
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Volunteer

Rocky Mountain Philatelic Library
01.2012 - 06.2015
  • Enhanced community engagement by organizing and leading outreach events.
  • Created stamp-based activities to showcase a specific part of history.

Produce Clerk

Kroger
10.2013 - 04.2014
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.

Customer Service Representative

Follett Higher Education Group
01.2010 - 07.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained in all aspects of business, Buybacks, stocking, shipping & receiving, inventory, customer service, and online orders.

Education

Bachelor of Science - Criminal Justice

Liberty University
Lynchburg, VA
05.2025

Associate of Applied Science - Medical Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
02.2022

GED -

Arapahoe Community College
Littleton, CO
12.2007

Skills

  • Customer Service
  • Physical labor
  • Great attitude
  • Benefits Knowledge
  • Registration Process Management
  • Critical Thinking
  • Telephone Etiquette
  • Computer Literacy
  • Patient Advocacy
  • Conflict Resolution
  • Attention to Detail
  • Teamwork and Collaboration
  • Healthcare Knowledge
  • Empathy and Compassion
  • Professionalism
  • Patient Data Confidentiality
  • Insurance Verification
  • Relationships and Rapport
  • Patient Intake
  • Privacy and Confidentiality
  • Medical Terminology
  • Proficient in Epic EHR systems
  • Proficient in Phreeshia EHR systems
  • CMS 1500 Claim Form
  • Claims Appeal Process
  • Medical Records Management
  • Patient Processing

Certification

HIPAA Certification


Affiliations

  • Nature, plants , and animals

Languages

Spanish
Elementary

Software

MS Office, Quickbooks, AllOrders, Epic, Phreesia, EHR

Timeline

Patient Representative

Greenwood Pediatrics
11.2023 - 01.2024

Teacher Leader

Little People's Landing
02.2023 - 07.2023

Front Desk Receptionist

Ninja Nation
05.2021 - 04.2022

Homemaker

Stay At Home Mom
11.2018 - 05.2021

Front Office Assistant

Belmar Select Outsourcing
01.2018 - 11.2018

Housekeeper

Extended Stay America
06.2016 - 06.2017

Caregiver

Stay At Home Mom
04.2014 - 02.2016

Produce Clerk

Kroger
10.2013 - 04.2014

Volunteer

Rocky Mountain Philatelic Library
01.2012 - 06.2015

Customer Service Representative

Follett Higher Education Group
01.2010 - 07.2013

Bachelor of Science - Criminal Justice

Liberty University

Associate of Applied Science - Medical Administration

Ultimate Medical Academy - Clearwater

GED -

Arapahoe Community College

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Margaret Albe