Margaret Bailly
Pleasanton,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Hardworking and reliable with excellent attention to detail, managing processes and timelines to accomplish tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Veracode
08.2022 - Current
- Develop and implement customer success plans to ensure customers achieve their desired outcomes.
- Track customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
Education
Associate of Science - Computer Science
UoPeople
11.2025
Skills
Data-driven decision-making
Customer Advocacy
Relationship Management
Upselling strategies
Software Implementation
Customer Satisfaction
Customer Journey Mapping
Strategic communications
Customer Retention
Inter-department collaboration
Web Applications
CRM Software
Certification
- Certified Customer Success Manager (CCSM) Level 1 - SuccessHACKER
- Certified Customer Success Manager (CCSM) Level 2 - SuccessHACKER
Timeline
Senior Customer Success Manager
Veracode
08.2022 - Current
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
Associate of Science - Computer Science
UoPeople