Richard Plasket
Dallas,TX
Summary
Dynamic and results-oriented executive leader with a robust background spanning over 8 years in customer success, materials management, and operational excellence, complemented by 11 years of distinguished military service. Eager to leverage extensive experience in driving customer satisfaction and retention within a customer-centric environment. Thrives in challenging roles that demand accountability and strategic thinking to propel organizational growth.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Manager
Creative Liquid Coatings
Dallas
01.2024 - Current
- Responsible for ensuring the success of customers and driving retention through proactive engagement
- Developed and implemented strategies to optimize customer onboarding, adoption, and ongoing satisfaction
- Collaborated cross-functionally to align customer success efforts with company objectives and KPIs
- Utilized data analytics to measure and optimize customer success metrics, identifying areas for improvement.
Regional Materials Manager
Creative Liquid Coatings
01.2022 - 12.2023
- Reduced monthly material spending by 25% within 2 months, resulting in a 10% increase in EBITDA
- Developed and led change management initiatives to optimize procurement processes and enhance total customer engagement and success
- Built effective supplier relationships to mitigate risks and ensure timely material procurement.
Regional Operations Manager
Tellworks Logistics
09.2019 - 01.2022
- Managed 11 telecommunication fulfillment centers, improving performance by 50% through SOP development and implementation
- Monitored KPIs and analyzed data to optimize operations and meet customer SLA agreements while reducing loss by 75%
- Prepared financial budgets and analyzed variances to achieve and exceed financial objectives.
Operations Manager
Chewy, LLC
11.2017 - 06.2019
- Supervised and developed up to 250 employees in outbound fulfillment center operations, ensuring to meet SLA and customer satisfaction with 100% accuracy
- Monitored KPI’s and analyzed data to identify areas of the operation that needed improvement, developed a sound plan, and implemented with swiftness to correct
- Forecasted future planning by analyzing data and coordinating with leadership across multiple shifts to ensure operational excellence.
Reconnaissance and Sniper Platoon Sergeant
US Army
10.2012 - 11.2017
- Managed and mentored up to 65 soldiers, providing leadership in administrative and tactical operations while providing valuable strategic and intelligence data, contributing to mission success
- Led the designing, coordination and implementation of security measures and training with government agencies
- Developed Sniper Operations SOP book, standardizing procedures across a division of over 2,500 soldiers
- Responsible for inventory management of equipment exceeding $20M USD with 100% accuracy.
Education
Senior Leadership Course -
Department of Defense
06-2015
Advanced Leadership Course -
Department of Defense
05-2014
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Critical Thinking
- Problem Solving
- Data Analysis
- Financial Management
- Procurement and Purchasing
- Asset Management
- Project Management
- Warehouse Management Systems
- Lean Six Sigma
- Strategic Planning
- Customer Service
- Quality Assurance
- Professional Development
- Customer Satisfaction
- Data-driven decision-making
- Training and mentoring
- Business Development
- CRM Software
- Sales proficiency
- Training programs
Personal Information
Title: Senior Customer success manager
Timeline
Senior Customer Success Manager
Creative Liquid Coatings
01.2024 - Current
Regional Materials Manager
Creative Liquid Coatings
01.2022 - 12.2023
Regional Operations Manager
Tellworks Logistics
09.2019 - 01.2022
Operations Manager
Chewy, LLC
11.2017 - 06.2019
Reconnaissance and Sniper Platoon Sergeant
US Army
10.2012 - 11.2017
Senior Leadership Course -
Department of Defense
Advanced Leadership Course -
Department of Defense
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