Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Bowden

Prescott Valley,AZ

Summary

Dynamic Health Information Management Specialist with a proven track record at Polara Health, enhancing efficiency through electronic health record implementation. Skilled in HIPAA compliance and data integrity, coupled with strong problem-solving abilities. Committed to fostering teamwork and maintaining high standards in patient information management.

Health Information Management professional with strong track record in maintaining accurate and secure patient records. Proven ability to adapt to changing requirements and collaborate effectively with teams to achieve organizational goals. Skilled in data management, compliance with healthcare regulations, and using health information systems. Reliable and results-driven, ensuring high standards in all tasks.

Overview

6
6
years of professional experience

Work History

Health Information Management Specialist

Polara Health
07.2021 - Current
  • Enhanced departmental efficiency through the implementation of an electronic health record system, streamlining data entry and retrieval processes.
  • Optimized data integrity by implementing strict quality control protocols for Health Information Management processes.
  • Retrieved medical data for physicians and clients.
  • Upheld HIPAA regulations and standards for protecting clients information.
  • Ensured referrals for clients needing either a higher level of care or a step down of care.

Front Desk Receptionist

Northern Arizona Pain Institute
06.2020 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Collected copay payments, processed transactions and updated relevant records.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Patient Service Specialist

M&M Eye Institute
03.2019 - 06.2020
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.

Education

High School Diploma -

Bradshaw Mountain High
Prescott Valley, AZ
05-2001

Skills

  • Electronic health records management
  • Medical terminology
  • Health records review
  • HIPAA
  • Trained in Cerner,Avatar
  • Teamwork
  • Proficient in Excel, Word
  • Problem-solving
  • Time management
  • Attention to detail
  • HIPAA compliance

Timeline

Health Information Management Specialist

Polara Health
07.2021 - Current

Front Desk Receptionist

Northern Arizona Pain Institute
06.2020 - 07.2021

Patient Service Specialist

M&M Eye Institute
03.2019 - 06.2020

High School Diploma -

Bradshaw Mountain High

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Margaret Bowden