Margaret (Marge) Brady

• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care, using Schmitt-Thompson Protocols.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Enhanced patient satisfaction by providing timely and accurate telephone triage services.

Review of High Dollar Cases for the Underwriting Department, explaining in layman's terms the patient's diagnosis, treatment plan, medications, prognosis, and other high cost drivers.

• Facilitated continuity of care by maintaining detailed records of patient interactions, symptoms, and treatment recommendations. Used Barton Schmitt Protocols to guide treatment recommendations.
• Demonstrated adaptability during periods of high call volume or staffing shortages while maintaining consistent quality of care.
• Ensured patient safety during crisis situations by rapidly assessing symptoms over the phone and guiding individuals toward appropriate emergency resources.
• Promoted preventive care through proactive health education during telephonic consultations, decreasing the need for hospitalization.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

• Increased patient satisfaction by providing compassionate, high-quality nursing care in their homes.
• Coordinated with physicians regularly regarding updates on patient conditions and recommended adjustments in treatment protocols when necessary.
• Worked with adult and pediatric populations as well as home IV patients.
• Was manager of the Managed Care team for 4 years.