Margaret Brogan
Dublin,OH
Summary
Proven leader and efficient multitasker, excelled at North High Brewing Co by enhancing guest experiences and streamlining operations. Skilled in POS system operations and exceptional customer service, I fostered team collaboration and trained new staff, significantly improving service quality. Achieved high customer satisfaction ratings by prioritizing organizational efficiency and engaging guests.
Overview
5
5
years of professional experience
Work History
Server/ Food Runner/Restaurant Hostess
North High Brewing Co
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Leader
Bb.q Chicken
03.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Take-Out Server
Beer Barrel Pizza & Grill
07.2020 - 09.2021
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Personal Shopper
Giant Eagle
03.2019 - 01.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Bachelor of Arts - History of Art
Ohio State University
Columbus, OH05.2026
Bachelor of Arts - Illustration
Parsons School of Design
New York, NYHigh School Diploma -
Dublin Jerome High School
Dublin, OH05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Organization
- Shift planning
- Personnel Training
- Cleaning and sanitation
Timeline
Shift Leader
Bb.q Chicken
03.2023 - 01.2024
Server/ Food Runner/Restaurant Hostess
North High Brewing Co
09.2021 - Current
Take-Out Server
Beer Barrel Pizza & Grill
07.2020 - 09.2021
Personal Shopper
Giant Eagle
03.2019 - 01.2020
Bachelor of Arts - History of Art
Ohio State University
Bachelor of Arts - Illustration
Parsons School of Design
High School Diploma -
Dublin Jerome High School