Sienna Mora
Flagstaff,AZ
Summary
Proven track record in enhancing customer experiences and streamlining service operations, as demonstrated at Downtown Public House. Expert in cash handling and guest engagement, I excel in maintaining high cleanliness standards and professional appearance. My strong work ethic and exceptional customer service skills have consistently improved service efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server/Food Runner/Restaurant Hostess
Downtown Public House
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Tilly's Clothing Store
01.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Drive-Thru Cashier
Jack In The Box
07.2021 - 07.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Followed food safety and sanitation guidelines at all times.
Sandwich Artist
Subway
11.2020 - 07.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Science - Nursing
Northern Arizona University
Flagstaff, AZ06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Timeline
Server/Food Runner/Restaurant Hostess
Downtown Public House
05.2023 - 08.2023
Sales Associate
Tilly's Clothing Store
01.2022 - 07.2022
Drive-Thru Cashier
Jack In The Box
07.2021 - 07.2022
Sandwich Artist
Subway
11.2020 - 07.2021
Bachelor of Science - Nursing
Northern Arizona University
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