Margaret Clark
San Diego,CA
Summary
Dynamic and dependable professional dedicated to delivering exceptional customer service and creating unforgettable guest experiences. Expertise in anticipating customer needs, addressing complaints effectively, and resolving issues promptly ensures satisfaction and loyalty. Maintains a positive attitude and unwavering focus in high-pressure situations, thriving in fast-paced environments. Committed to fostering a welcoming atmosphere that enhances guest engagement and retention.
Overview
15
15
years of professional experience
Work History
Supervisor
Whisknladle Hospitality
05.2024 - Current
- Supervised daily operations to ensure optimal service quality and operational efficiency.
- Trained and mentored staff on best practices in food safety and customer service.
- Collaborated with management to strategize menu changes based on customer feedback and trends.
- Coordinated logistics for private events, ensuring seamless execution and guest satisfaction.
Front Desk Receptionist
Hair Love
10.2022 - 05.2024
- Improved customer satisfaction through efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed appointment scheduling using salon software to optimize bookings.
Head Server
Chefs International Inc.
04.2021 - 05.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests' needs.
- Coordinated dining room personnel and assigned tasks to ensure prompt and effective service for patrons.
- Trained and mentored new servers, fostering teamwork and enhancing service delivery.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Assistant Manager of Hotel Operations
Cedar Lakes Estate
07.2019 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated strong relationships with staff, enhancing team morale and collaboration.
- Coordinated with diverse teams of professionals to ensure seamless event execution.
- Mentored junior staff, providing guidance on best practices and professional development.
Production Intern
Cedar Lakes Estate
03.2019 - 07.2019
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during ceremony and reception events.
- Engaged with guests, including high-profile individuals, maintaining utmost respect for privacy.
- Welcomed guests and directed each person to the desired party, room or activity.
- Coordinated wedding venue preparation and decor
Front Desk Receptionist
e Salon & Med Spa
09.2017 - 08.2018
- Earned management trust as a key holder by opening and closing the store responsibly.
- Managed diverse customer service and administrative tasks, resolving customer issues promptly and effectively.
- Greeted and assisted clients, creating welcoming atmosphere.
- Provided product recommendations based on customer needs, enhancing sales.
RFID Lead
Macys
09.2011 - 03.2018
- Implemented RFID inventory system throughout the store
- Assisted in training new hires on store policies and procedures.
- Maintained up-to-date knowledge of sales, promotions, payment, exchange policies, and security practices to ensure compliance and support staff.
- Monitored stock levels, ensuring timely restocking of merchandise.
Education
High School Diploma -
Home schooled
Kuna, ID01-2010
Skills
- Operational leadership
- Inventory management
- Training and mentoring
- Staff supervision
- Customer service
- Strong client relations
- Detail orientation
- Effective communicator
- Team Player
- Positive workplace culture
Timeline
Supervisor
Whisknladle Hospitality
05.2024 - Current
Front Desk Receptionist
Hair Love
10.2022 - 05.2024
Head Server
Chefs International Inc.
04.2021 - 05.2024
Assistant Manager of Hotel Operations
Cedar Lakes Estate
07.2019 - 12.2020
Production Intern
Cedar Lakes Estate
03.2019 - 07.2019
Front Desk Receptionist
e Salon & Med Spa
09.2017 - 08.2018
RFID Lead
Macys
09.2011 - 03.2018
High School Diploma -
Home schooled