MARGARET CRAIG
Benton,LA
Summary
Experienced healthcare professional and new graduate skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Willis Knighton Hospital
Bossier City, LA
06.2023 - Current
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Provided support in administering medications and vaccinations under physician supervision for 20-40 patients a day.
- Conducted routine clinical procedures, maintaining compliance with health regulations and protocols.
- Educated patients on treatment plans and preventive health measures to promote wellness.
- Managed electronic health records, ensuring data integrity and confidentiality at all times.
- Led initiatives to streamline administrative processes, improving overall operational efficiency in the department.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Identified any communication issues and helped 400 + monthly patients get required services.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Lead Registered Medical Assistant
CenterWell Senior Primary Care
Bossier City, LA
03.2021 - 04.2023
- As a lead registered medical assistant for a health care center with focus on seniors and patients with permanent disabilities, I provide clinical support to all clinical and non-clinical staff.
- Increased accuracy of medical records by meticulously reviewing and updating documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted in cervical exams, minor surgical procedures, blood draw, radiological procedures, spirometry, vital signs and bladder scans.
- Supervised daily operations of medical team to ensure optimal patient care and efficiency.
- Strengthened relationships with external providers, ensuring timely referrals for specialty services when needed.
Occupational Therapy Aide
Northside Hospital
Atlanta, GA
01.2019 - 10.2020
- Provided clinical support to hospital care staff with a high-volume patient load consisting of both inpatient and outpatient care with over 7 floors, 621 hospital beds and over 3,500 physicians.
- Provided occupational lymphedema care and anticoagulation therapy at the height of an epidemic with precautionary measures and CDC regulations regarding PPE.
- Promoted to Outpatient Rehabilitation Coordinator within 8 months of employment.
- Coordinated patient schedules to optimize therapy sessions and reduce wait times.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
Lead Certified Medical Assistant/Scribe
Heart and Vascular Care
Canton, GA
01.2013 - 12.2018
- Supported a team of 15 clinicians, obtaining medical history, medications, labs, EKG 10 and 12 lead, vital signs, and prepared patients for surgical procedures while ensuring prompt care within an established time schedule.
- Top performer in most patients roomed while hitting 100% in patient satisfaction according the Hedis measuring scale in both 2017 and 2018.
- Promoted to Lead Medical Assistant and Scribe within the 1 year of employment.
- Trained and mentored new staff on clinical protocols and patient care procedures.
- Supervised daily operations of medical assistance team, ensuring compliance with healthcare standards.
- Developed training materials for staff development programs, enhancing team competency and performance.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
Education
Associate of Science - Registered Nursing
Bossier Parish Community College
Bossier City, LA05-2026
Clinical Medical Assistant Program - Registered Medical Assistant
Everest Institute
Marietta, GA12.2015
Associate degree - Psychology
Wallace State College
Cullman, AL12.2003
Skills
- Medication administration
- Clinical documentation
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Conflict resolution
- Multitasking and organization
- Triage assessment
- Basic life support
- Infection control
- Injection administration
- Sample collection procedures
- HIPAA protocols
- Immunization administration
- Phlebotomy
- CPR
- Sterile technique
- OB/GYN procedures
- Tracheostomy care
Affiliations
- American Nurses Association (ANA) Member
- Student Nurse Association (SNA)
Timeline
Certified Medical Assistant
Willis Knighton Hospital
06.2023 - Current
Lead Registered Medical Assistant
CenterWell Senior Primary Care
03.2021 - 04.2023
Occupational Therapy Aide
Northside Hospital
01.2019 - 10.2020
Lead Certified Medical Assistant/Scribe
Heart and Vascular Care
01.2013 - 12.2018
Associate of Science - Registered Nursing
Bossier Parish Community College
Clinical Medical Assistant Program - Registered Medical Assistant
Everest Institute
Associate degree - Psychology
Wallace State College