Margaret D. Adelson
Huntersville,USA
Overview
45
45
years of professional experience
Work History
Sr. Sales Representative, Inside Sales
SABIC
Charlotte, NC
03.2017 - 04.2024
- As an inside sales rep., I worked from home and I manage a customer base of $13,493,188.00 in revenue and over 2.5 mm lbs. in volume. In addition to over 100 small accounts, I also managed four global accounts. I worked with the respective Global Account Managers with the US and Canadian based locations. I updated the salesforce CRM software with sales targets and customer contact/inquiries. Along with sales responsibilities, I was also responsible for all customer service activities for my customers.
- (retired)
Power User (SAP) – SD Americas
SABIC
Huntersville, NC
07.2014 - 03.2017
- As a Power User/Business Expert, my responsibilities include:
- Providing education on the “to be” business processes
- Helping to define Change Action Plans
- Providing input to localized training material
- Conducting Train-the-Trainer sessions
- Delivering training to key users and end users: process, data & system
- Serving as Regional SME resource for information about specific functional and data areas
- Performed testing prior to go live
- In addition to the responsibilities above I lead/owned the data collection for the test catalog for SD Americas, managing data changes/updates to the catalog daily. I was also the Business Test Champion (BTC) for Americas/SD where I coordinated the tests with four testers while monitoring defects and channeling critical defects up to the business and communicated any Business Impact Change (BIA) and/or additions to training to the global training team. We exited ISRT4 on July 1st successfully.
Customer Service Representative-Automotive Team
SABIC Innovative Plastics
Huntersville, NC
09.2012 - 07.2014
- Take phone calls, emails, and faxes from external and internal customers, in the automotive industry/market, acting as their liaison between them, and the entire Supply Chain of our business.
- Daily Activities: Entering and modifying orders, monitoring web orders, special shipping instructions, expediting orders with carriers, tracking shipments, working out pricing issues, quote pricing, checking inventory and answering technical questions about our products. In addition, work with customers with Quality Complaints and work to get Root Cause Correction Actions communicated and in place. Worked jointly with Field Sales Reps., continually improving service in all that we do, for our customers.
- Led the EDI initiative for all of customer service working with IT and VAN (GXS), testing and implementation of EDI for customers asking to transact electronically.
Business Transformation Project Leader (SAP)
SABIC Innovative Plastics
Huntersville, NC
08.2010 - 09.2012
- Member of a global SAP system design team, as a business expert for SAP implementation in Order Management, Customer Service, Web Portal, and EDI. Responsible for developing the global standards for order management, web portal and EDI, working on the implementation, user acceptance testing, training documentation as well as training, for roll-out to the company on a global scale. Travel to The Netherlands for global team workshops as required.
Customer Service Representative/Inside Sales Rep.
SABIC Innovative Plastics (GE sold the Plastics business to SABIC)
Selkirk, NY
01.1990 - 01.2010
- Take phone calls, emails, and faxes from external and internal customers, in the U.S. and Canada, acting as their liaison between them, and the entire Supply Chain of our business. Support CS Leader, with our team of 15 reps., with team dynamics, morale, training, mentoring, and coaching.
- Daily Activities: Entering and modifying orders, special shipping instructions, expediting orders with carriers, tracking shipments, working out pricing issues, quote pricing, checking inventory and answering technical questions about our products. In addition, work with customers with Quality Complaints and work to get Root Cause Correction Actions communicated and in place. Work jointly with Field Sales Reps., on accounts backing up during times of vacation or gap in hiring new sales reps. I managed pricing, quoting prices as well as sampling material with the customers.
- (Note: Started this position in Selkirk, NY then the Customer Center was moved to Pittsfield, MA and finally was moved to Huntersville, NC in January of 2000 when Customer Center closed and was centralized at this NC location)
Administrative Assistant, - Structured Products
GE Plastics
Pittsfield, MA
01.1988 - 01.1990
- Worked directly for this Business’ General Manager (GM), performing all of the Human Resources duties included; annual review preparation for upper management, salary adjustments, and ongoing employee reviews. Also responsible for five secretaries, including one temporary position (receptionist). This position also included, working directly with the Financial Manager for our business unit, preparing all financial data for presentation to upper management reviews. Traveled with the GM to all Quarterly and yearly sales meetings as well as organizing and set up/reservations for all these meetings.
Customer Service Representative – Specialty Materials
GE Plastics
Pittsfield, MA
01.1986 - 01.1988
- Received orders for the Methylon product line. Processed the orders, prepared shipping notices as well as hazardous material documentation. Other duties included raw material purchasing; supplies purchasing; maintaining business records; blanket purchase orders for the Pilot Plant.
- Worked with our carriers of choice, which included LTL, TL, and Bulk carriers as well as small package and expediting carriers.
General Accounting Clerk
GE Ordnance
Pittsfield, MA
01.1984 - 01.1986
- Duties included paying air and truck bills, recorded all shipping notices for Ordnance and paying the pre-paid freight invoices, generated monthly reports, inputting invoices into system.
Steno-Typist for Guidance System Engineering Department, Secret Clearance
GE Ordnance
Pittsfield, MA
01.1979 - 01.1984
- Duties included typing, filing, shorthand and inputting data into computer for engineer’s use.
Education
Assoc. Degree - Liberal Arts
Berkshire Community College
Pittsfield, MA01.1978
High School - undefined
Lee High School
Lee, MA01.1975
Skills
- Excellent team player, with expertise in mentoring and training Superior organizational skills; leadership skills; customer service and negotiation skills; able to multi task and work at a fast pace; fast learner, ie new computer systems/processes and a self starter with little or no direction needed
- MS Excel, MS Word, MS PowerPoint, Google Mail, Outlook, SAP, CRM, Business Objects, Pivotal, and Internet and Intranet site usage on a daily basis
Training/Certification
- SAP Certified – Power User (SD)
- 6 Sigma-Green Belt Certified
- LEAN process improvement
- Interviewing
- Facilitation
- Conflict Resolution (and trainer as well)
Timeline
Sr. Sales Representative, Inside Sales
SABIC
03.2017 - 04.2024
Power User (SAP) – SD Americas
SABIC
07.2014 - 03.2017
Customer Service Representative-Automotive Team
SABIC Innovative Plastics
09.2012 - 07.2014
Business Transformation Project Leader (SAP)
SABIC Innovative Plastics
08.2010 - 09.2012
Customer Service Representative/Inside Sales Rep.
SABIC Innovative Plastics (GE sold the Plastics business to SABIC)
01.1990 - 01.2010
Administrative Assistant, - Structured Products
GE Plastics
01.1988 - 01.1990
Customer Service Representative – Specialty Materials
GE Plastics
01.1986 - 01.1988
General Accounting Clerk
GE Ordnance
01.1984 - 01.1986
Steno-Typist for Guidance System Engineering Department, Secret Clearance
GE Ordnance
01.1979 - 01.1984
Assoc. Degree - Liberal Arts
Berkshire Community College
High School - undefined
Lee High School