Margaret Diaz
Surprise,AZ
Summary
Pursued opportunities to leverage organizational skills and professionalism in a customer-centric role. Cultivated 15+ years of experience characterized by meticulous attention to detail and effective communication abilities. Excelled in dynamic environments, contributing as a reliable asset.
Overview
31
31
years of professional experience
Work History
Receptionist
United Hospice & Palliative Care
Sun City, AZ
07.2022 - Current
- Greeted patients, families, and visitors in a professional and compassionate manner.
- Managed and answered a multi-line phone system, directing calls to Registered Nurses and appropriate departments.
- Verified patient information, including date and time of death, with funeral homes and coordinated physician signatures for death certificates.
- Prepared and assembled intake binders and documentation for new patients.
- Processed and mailed bereavement letters and sympathy cards daily.
- Accessed and reviewed patient medical information using Consolo software while maintaining confidentiality and HIPAA compliance.
- Sorted and distributed incoming mail and office correspondence.
- Maintained office inventory and ordered office supplies as needed.
- Provided administrative support in a fast-paced healthcare environment while demonstrating professionalism, empathy, and strong attention to detail.
Medical Credentialing Staff Clerk
Abrazo Healthcare, West Valley Hospital
Goodyear, AZ
01.2015 - 07.2022
- Assisted in processing credentialing support for board of trustees. Created credentialing reports that included DEA licenses, OIG, EPLS, and databank information.
- Facilitated coordination of conferences and meetings between executive management and hospital physicians.
- Conducted medical student orientations and observation assignments.
- Provided administrative support, including database and file management; answered phones and performed general office duties.
Front Office Receptionist
Beatrice Keller Clinic
Goodyear, AZ
07.2011 - 01.2015
- Greeted patients in person and via phone; explained available services, payment categories, and billing procedures.
- Scheduled appointments by phone and walk-ins; reviewed and verified patient insurance coverages to ensure accurate billing for services.
- Provided administrative support, including database and file management; answered phones and performed general office duties.
Main Receptionist
Westside Food Bank
Phoenix, AZ
06.1995 - 07.2011
- Conducted in-person and phone interviews for potential clients.
- Referred new clients to appropriate resources for selected in-house intake services.
- Knowledge of policies, client procedures, and outside referral programs.
- Participated in community seminars, trainings, and outreach events.
Skills
- Utilized Microsoft Office Suite and internet tools to assist in daily tasks
- Managed time efficiently to meet deadlines
- Adapted to new situations and challenges with ease
- Demonstrated reliability in completing assigned tasks
- Motivated team members to achieve project goals
- Communicated effectively with colleagues and clients
- Analyzed problems critically to find effective solutions
- Maintained composure while under pressure
- Guided team members to enhance collaboration
- Resolved issues proactively to improve workflow
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
United Hospice & Palliative Care
07.2022 - Current
Medical Credentialing Staff Clerk
Abrazo Healthcare, West Valley Hospital
01.2015 - 07.2022
Front Office Receptionist
Beatrice Keller Clinic
07.2011 - 01.2015
Main Receptionist
Westside Food Bank
06.1995 - 07.2011