Margaret E. Hall
Atlanta,GA
Summary
My name is Margaret E. Hall, and I am a media communications professional. Since graduating from Tuskegee University, I have spent the past6 years focusing on mass media and public relations job environments. Since2019, my experience has included government, team, management, and customer care positions. I have a reputation for professionalism, superb interpersonal interactions, and attentiveness to constructive results. My work experience was precipitated by several successful internships during my academic years at Tuskegee, and I am now in the final year of pursuing my master’s degree in communications at Georgia State University. I am seeking a new position that would benefit from my unique communication contributions that I bring to the table.
Overview
6
6
years of professional experience
Work History
Communications and Constituent Services Manager
Board of Commissioners: District2 Communications and Constituent Services Manager- DeKalb County Government
08.2024 - Current
- Appointed to this role based on my demonstrated success, I was promoted to serve on the Board of Commissioners as a Communications and Constituent Services Manager for District2 (non-graded role)
- Responsible for overseeing all aspects of communication, public relations, and constituent services for an elected politician
- Responsible for working in a fast-paced, high-demand and collaborative political environment; responsible for the strategic creation and dissemination of bi-weekly newsletters via MailChimp to ensure that District2 residents remain well-informed about key initiatives, events, and critical community updates: I regularly write, design, edit and streamline the newsletters for District2
- Responsible for managing and maintaining social media platforms: Instagram, X, and Facebook; responsible for documenting and writing stories about District2’s presence within the community: I write stories and post that ensure a consistent and impactful presence that reflect the initiatives of the District2 Commissioner
- Responsible for creating, editing, and distributing multimedia content, including reels and full videos, to maximize community engagement and communicate vital updates across all channels
- Responsible for attending Board of Commissioner meetings and Committee of the Whole Meetings; responsible for taking comprehensive notes, recording critical decisions, and sharing key takeaways during meetings to share with various communication outlets; tasked with designing and producing visually compelling flyers, event graphics, and promotional materials to drive awareness of District2 initiatives, events, and important information: I would create flyers and graphics for all upcoming events and important announcements
- Responsible for managing and responding to all constituent inquiries (handling email communications and phone calls directed to the District2 office): typically responded to an average of200-250 constituent concerns each week (40-50 constituent communications per day)
- Responsible for extensive public outreach: cultivating relationships and collaborating with key stakeholders, community partners, and elected officials; responsible for representing District2 at political events, campaigns, and community functions, to further the Commissioner’s initiatives and strengthen ties within the district
- Some of the events in which I represented District2 included The Heavenly Culture, World Peace, Restoration of Light Summit (2024), Compassion Con for2024, Leafmore Civic Engagement meeting, Compassion Con2024 and The Troop18 Youth Civic Engagement Townhall
Project Manager (Part-Time)
The Lights Global
04.2022 - Current
- Manager for the artist and repertoire project
- Responsible for scouting and recruiting new talent; conducting interviews and screenings for candidates; managing inbound/outbound calls to inform and promote our program; supervision of various company projects and tasks: organizing academy boot camps, events, and webinars for new artists, and coordinating meetings with the company director
- Responsible for managing our company calendar and schedule: Calendly, Google Calendar, and Zoom; responsible for managing marketing and streaming advertisements across various platforms: Instagram, Google Advertise, and Hootsuite
- My added responsibilities include documenting company finances and social media insights using Talkwalker, Microsoft Excel and Hootsuite
Public Outreach Specialist
DeKalb County Government
08.2022 - 08.2024
- As a grade14 specialist in the Public Relations department for DeKalb County Government, I am responsible for crafting press releases and e-blasts for county distribution (ensuring widespread awareness); Management of media coverage: writing newsletters, flyer creation, and visuals development (presentations and videos); responsible for email and social media creation to address citizen concerns; responsible for the final edit of all community correspondence; responsible for coordinating county and public events (consensus building; facilitating agreements; and collaborating with partnering organizations)
- Promoted to public outreach representative at public meetings, both within the county and Chamber of Commerce, after many successful accomplishments with the county distribution responsibility
- My added responsibilities included composition, proofreading, and editing several County documents: in addition to management of county- wide social media platforms: Twitter and Instagram
Manager
Verizon Wireless “Victra”
03.2022 - 08.2022
- Hired as an assistant manager; however, performed as general manager and was immediately promoted to the general manager position for Verizon Wireless Southeast District
- Responsible for directing store operations, management of employee daily schedule/performance (ensuring efficient task execution); responsible for creating and establishing conflict/resolution strategies for customers; customer engagement; responsible for establishing and maintaining merchandise sales strategies; maintaining overall employee customer service efficiency, and weekly collaborative interaction with district managers and corporate leaders, for the implementation of sales targets and strategies; in addition to managing financial documentation and inventory: monthly reports and logistics conducted financial performance and information for the Victra store
- Accomplishments included establishing Victra as the top sales division within the region; exceeded Verizon’s monthly sales goals6 times (every month I was manager); this established Victra in the top10 percentile ranking of Verizon USA stores
Business Development Center Specialist
Mercedes Benz
11.2021 - 03.2022
- Specializing in the assessment and recommendations for evaluating recall campaigns, vehicle repairs, and customer care orders; and customer care management pertaining to service advisement
- Addressed customer care concerns: conflict/resolution; specialized in sales and conducted warranty data analysis for vehicle repair orders
- Documented vehicle information and notes; obtained a certification in Reynolds software to appropriately conduct digital marketing, data security, and effectively manage sales logistics
Senior Customer Care and Insurance Claims Specialist
Family Dentistry of Atlanta
05.2019 - 11.2021
- Originally hired as an entry-level Claims specialist, after a year of consistent performance, was promoted to a Senior Claims Specialist
- Responsible for verifying insurance accuracy and benefits (for patients and physician referrals); resolved verification discrepancies and questions; operated inbound and outbound calls
- Facilitated appointment scheduling; devised payment plans; disclosed insurance options and created billing statements for patients following their insurance verification
On Air Trainee / Switch Board Operations
Hot107.9
08.2020 - 03.2021
- Digital broadcast and streaming operations, responsible for conducting switchboard operations for live radio shows; music streaming; and overseeing radio operations and systematic functions: Vox Pro, optimal functionality with content streaming (pre-fading, post-fading, level adjustments, output monitoring via LEDs, and microphone management)
- My additional responsibilities included editing any digital and on-air content, creating air-checks, commercials, and pre-recorded broadcasts
- A big objective of this role was for me to ensure quality and consistency of the aired material
Media Coordinator/ Editorial Intern (Internship)
Black Tie Magazine
04.2019 - 09.2019
- Six months of intensive training and interning; responsible for Conducting regular S.W.O.T
- Analysis (strengths, weaknesses, opportunities, and threats analysis); created e-blasts and push-alerts to promote upcoming events, new annual subscriptions, and featured content; manage company social media: Twitter and Instagram
- Presented new strategies that led to the successful rebranding of the company, which resulted in a notable2% increase in sales; responsible for weekly attendance for editorial meetings (establishing new insights on the latest news, trends, publication structures and strategic designs for the magazine)
- My added responsibilities included revising, editing and proofreading segments within the magazine
Program Intern/ On Air Personality/ Television Host (College Internship)
Tuskegee University
01.2019 - 05.2019
- Multimedia content production, responsible for working alongside of the director to create television scripts and live reads for radio station100.7 W.U.B.Z., and Tuskegee Virtual Television (merged company)
- Operated streaming equipment for each show (microphones, video cameras, and switchboards); served as the host for the evening radio and television show; worked with groups in a live broadcast setting
Education
Bachelor of Arts Degree - Mass Communications
Tuskegee University
Tuskegee, ALMaster of Communication - Digital Media Marketing Strategies Concentration
Georgia State University
Atlanta, GaSkills
- Adobe; Adobe Suite; Constant Contact; Instagram; Twitter; Facebook; Microsoft Suite; Tweepsmap; Associated Press writing guidelines; VoxPro; Hootsuite; Talkwalker; Photoshop; Adobe Express; Spreadsheet; Microsoft Excel; Reynolds; Microsoft office; canva; Mailchimp; Meta Business; Outta; Google Drive; Google Sheets; Google Doc
Timeline
Communications and Constituent Services Manager
Board of Commissioners: District2 Communications and Constituent Services Manager- DeKalb County Government
08.2024 - Current
Public Outreach Specialist
DeKalb County Government
08.2022 - 08.2024
Project Manager (Part-Time)
The Lights Global
04.2022 - Current
Manager
Verizon Wireless “Victra”
03.2022 - 08.2022
Business Development Center Specialist
Mercedes Benz
11.2021 - 03.2022
On Air Trainee / Switch Board Operations
Hot107.9
08.2020 - 03.2021
Senior Customer Care and Insurance Claims Specialist
Family Dentistry of Atlanta
05.2019 - 11.2021
Media Coordinator/ Editorial Intern (Internship)
Black Tie Magazine
04.2019 - 09.2019
Program Intern/ On Air Personality/ Television Host (College Internship)
Tuskegee University
01.2019 - 05.2019
Master of Communication - Digital Media Marketing Strategies Concentration
Georgia State University
Bachelor of Arts Degree - Mass Communications
Tuskegee University
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